Mcki

Table of content

Introduction ………………………………………………………………………………page 2

Task 3a: Evaluate existing communication processes in Vietravel and look to ensure and improve appropriateness…………………………………………………………………page 2

Task 3b: Implement and justify improvements to ensure greater integration of systems of communication in Vietravel………………………………………………………………page 6

Task 3c: On a personal level, identify the weaknesses and develop a plan to improve communication skills………………………………………………………………………page 8

Task 4a: Evaluate existing approaches to the collection, formatting, storage; disseminating information and knowledge at Vietravel………………………………………………..page 10

Task 4b: Implement and justify appropriate changes to improve the collection, formatting, storage, and disseminating information and knowledge………………………………page 12

Task 4c: Implement a strategy to improve access to the current system of information and knowledge to others as appropriate…………………………………………………….page 14

Conclusion………………………………………………………………………………..page 15

Reference…………………………………………………………………………………page 16

Introduction:

Follow the scenario, Vietravel has being one of the top Being one of the top leading tourism companies in Vietnam today, Vietravel is the most professional and advanced tour packaging service provider since 1995. Vietravel has been continuously expanding and affirming itself not only within the domestic scope but also internationally.
Communication is the heart and soul of any travel agency like Vietravel. Agents not only keep in close contact with their clients, but they offer the personal services that only a professional and experienced travel agent can. By booking their clients' trips; informing them of travel specials, deals, and tips; and by offering personalized suggestions and imaginative alternatives, travel agents rely on consistent personal communication to maintain close relationships. In today's age of canned responses and