Issues and Practice
© 2012 Pearson Education, Inc. Publishing as Prentice Hall
Delivering Business Value
with IT at Hefty Hardware
How effective is the partnership between IT and the
business at Hefty Hardware? Identify the shortcomings
of both IT and the business
Create a plan for how IT and the business can work
collaboratively to deliver the Savvy Store program
Investing in TUFS
What went wrong with the TUFS investment and what
can be done to prevent these problems in the future?
What does Northern need to do to realize the benefits
that were projected for TUFS?
How can they measure these benefits?
IT Planning at ModMeters
Develop an IT planning process for ModMeters to
accomplish the demands as set out above
Building Shared Services at
List the advantages of a single customer service center for RR Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center Is it possible to achieve an enterprise vision with a decentralized IT function?
What business and IT problems can be caused by lack of common information and an enterprise IM strategy?
What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?
Creating a Process-Driven
Organization at AgCredit
Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organization
Outline a project selection process for AgCredit to ensure alignment with the enterprise business vision
How should Manley “make the case” for SOA to ensure that the executive team at AgCredit buys in?
What new internal IT capabilities will have to be developed in order to create an IT department to support AgCredit’s future business architecture?
What aspects of IT governance do you think would be important in supporting this transformation?
IT Investment at North
Your task is to design and implement:
A thorough and rigorous method of project categorization and prioritization
A comprehensive and holistic governance of IT spending and
benefits delivery at all levels
An annual IT planning process that provides transparency and accountability for all types of IT spending and which creates an integrated and strategically aligned development portfolio
Information Management at
Does it make good business sense to integrate across the
different lines of business represented by Lifestyle Resorts and Home-Away Hotels? What exactly would you integrate
(beyond financial information) and why?
Outline a process for Homestyle to follow in order to decide between the two software options (i.e., HC and CR)? What
selection criteria would you use? Who should make the
Innovation at International
In a discussion with Josh, Tonya foreshadows “some serious obstacles to overcome”. Describe these obstacles in detail.
How can Josh win support for his team’s 3-point plan to use technology to help IFG reach its customers?
CRM at Minitrex
Explain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called?
Outline the steps that Bettman must take in order to
implement CRM at Minitrex. In your plan, be sure to include
Mini-casespeople, processes, and technology.
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