Mcdonald's Corp.

Part A
McDonald’s and Burger King are two famous fast food firms in the world. Both of them sell the same type of food, such as hamburger and fries. However, the operating systems of them are different.

1. The Differences in Processes (1) Process Maps of McDonald’s and Burger King
BunHeels
Bun Crownsns
Patties
Put in Toaster
Put in Toaster

Put on Grill
Dress
Turn
Remove, Lay on Crown

Clean Grill
Add Heels
Remove
Remove

Sear
Burgers Up

55s

55s

20s Burger:: 40s Burger:40s Quarter:: 130s Quarter:120s

15s

(McDonald’s: Process of Producing Burgers and Quarters)
Bun Crown & Heel; Patties
Grill
Steam Table
Dress, Add Condiments
Heat by Microwave Oven
Package

Patties: 80s

Bun: 40s 12s

(Burger King: Process of producing Burgers and Whoppers)

The above process maps show the differences of food producing between McDonald’s and Burger King.

McDonald’s produces by batch. It has different grills and caramelizers for Burgers and Quarters respectively, which means the production of Burgers, Macs and Quarters can be processed simultaneously as long as there are enough staffs to operate. McDonald’s produces and stores prepared hamburgers before customer ordering. What it sells is standard food instead of customized one.

Burger King makes hamburgers and sandwiches with a continuous chain. Both of Whoppers and Burgers are produced on the same chain. Burger King prepares and stores semi-finished food before ordering, and then finishes them according to customers’ requirements eventually. Burger King’s hamburgers and sandwiches can be customized.

(2) The Production Rate
According to