Mba Erp Notes

Topics: Customer service, Customer relationship management, Sales Pages: 3 (746 words) Published: January 5, 2013
Customer Relationship Management
For accomplishing desired success, organizations continuously strive for increased sales performance, superior customer service and enhanced customer relationship management. To achieve these objectives you need solutions that provide rapid access to centralized customer information. You should also be able to access detailed and up-to-date communication history to foster customer and prospect relationships, close sales and streamline all customer contact activities. Eresource ERP offers consistent and readily available customer and prospect data, allowing you to manage pre-sales activities, perform automated sales processes, deliver consistent customer service, evaluate sales and service successes and identify trends, problems and opportunities. Benefits at a glance

* Interaction with other areas of the system, gives you a 'clear' view of the customer * Maximising opportunities and retaining high value customers enhances revenue and profit. * Provides value-added services enable you to stay ahead of your competitors. * Improves product development and service delivery processes * Prepare your personnel with in-depth knowledge of the customer's needs * Organizes the customer experience through quick problem resolution * Easy re-run of customer information over and over again Successful customer interaction

The eresource ERP CRM Software in India  module helps you know your customer better and includes many features such as activities, history, related contacts, addresses of your customers and their relations with your competitors. The flexible database structures enables you whatever information you would like to keep on your customer and maintains such information for your future reference. The eresource ERP CRM module also facilitates control and organization of entire sales process, from offer to invoice. It empowers your sales staff by providing details such as inventory status, estimated costs and...
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