Mayo Clinic Intake Process Paper
Strategic Management at
The Mayo Clinic
Streamlining the Intake Process in the ED
Ben Bicknese - MBA 530- Cardinal Stritch University
STRATEGIC MANAGEMENT AT MAYO CLINIC - STREAMLINING THE INTAKE PROCESS IN THE ED
1
The Intake Process
Recently the Ed Staff at Mayo has implemented a strategic management process designed to streamline the intake and flow of patients coming into the ED to reduce the wait time of the priority patients and cut down on the amount of “Left Without Being Seen” incidents (when a patient checks into the ED, but later leaves without seeing a doctor, usually because of prolonged wait times). In a triage environment, a priority patient is an individual who requires a certain level of urgency when treating them. The …show more content…
The ACA is currently at the center stage of in highly political state and federal environments that Mayo Clinic and it’s network operates in. Federal and state budget deficits are helping drive reforms that are focused on cost containment.
2 Economic:
Economic forces have a significant impact on company operations this include the gross domestic product. Sustained moderate growth of gross domestic product generally produces a healthy economy in which health-related businesses, like
Mayo Clinic, are in a position to cater the growing demand of health care services. The current economic environment, however, remains uncertain and the “Inflection point” for health care delivery involves: Changing public and private payment models, as well as payer and provider consolidation.
3 Social:
Social forces include the traditions, values, social trends, consumer psychology and social expectations that have endured for decades and even centuries.
The values are relative concepts that society holds in high esteem. They, along with social trends, pose threats, and provide opportunities or constraints, in shape …show more content…
There is also a commercialization element to DMC – the creation of new business/jobs developed through close collaborations. Rochester, and Minnesota as a whole, is currently losing almost all of the start-up biotech companies created here to other states. A component of
DMC includes a strategy to promote Rochester and the State of Minnesota as a desirable location for start-up businesses, keeping them, and the jobs they bring.
(www.mayoclinic.org)
Stakeholder Engagement
Mayo Clinic’s stakeholders include the patients, his/her family and society at large. To keep the patient satisfied, Mayo clinic has to provide quality health care service to patients. If the patient is satisfied, his/her family automatically would be satisfied by the service provided. If the organization does not provide quality group, it may affect the society negatively and society pressure groups may appear against the organization, which may have a negative effect on the reputation of Mayo Clinic. The hospitals stakeholders also include employees, physicians, businesses and other community healthcare providers (Golder, 2009).
STRATEGIC MANAGEMENT AT MAYO CLINIC - STREAMLINING THE INTAKE PROCESS IN THE ED
The Mayo Clinic
Streamlining the Intake Process in the ED
Ben Bicknese - MBA 530- Cardinal Stritch University
STRATEGIC MANAGEMENT AT MAYO CLINIC - STREAMLINING THE INTAKE PROCESS IN THE ED
1
The Intake Process
Recently the Ed Staff at Mayo has implemented a strategic management process designed to streamline the intake and flow of patients coming into the ED to reduce the wait time of the priority patients and cut down on the amount of “Left Without Being Seen” incidents (when a patient checks into the ED, but later leaves without seeing a doctor, usually because of prolonged wait times). In a triage environment, a priority patient is an individual who requires a certain level of urgency when treating them. The …show more content…
The ACA is currently at the center stage of in highly political state and federal environments that Mayo Clinic and it’s network operates in. Federal and state budget deficits are helping drive reforms that are focused on cost containment.
2 Economic:
Economic forces have a significant impact on company operations this include the gross domestic product. Sustained moderate growth of gross domestic product generally produces a healthy economy in which health-related businesses, like
Mayo Clinic, are in a position to cater the growing demand of health care services. The current economic environment, however, remains uncertain and the “Inflection point” for health care delivery involves: Changing public and private payment models, as well as payer and provider consolidation.
3 Social:
Social forces include the traditions, values, social trends, consumer psychology and social expectations that have endured for decades and even centuries.
The values are relative concepts that society holds in high esteem. They, along with social trends, pose threats, and provide opportunities or constraints, in shape …show more content…
There is also a commercialization element to DMC – the creation of new business/jobs developed through close collaborations. Rochester, and Minnesota as a whole, is currently losing almost all of the start-up biotech companies created here to other states. A component of
DMC includes a strategy to promote Rochester and the State of Minnesota as a desirable location for start-up businesses, keeping them, and the jobs they bring.
(www.mayoclinic.org)
Stakeholder Engagement
Mayo Clinic’s stakeholders include the patients, his/her family and society at large. To keep the patient satisfied, Mayo clinic has to provide quality health care service to patients. If the patient is satisfied, his/her family automatically would be satisfied by the service provided. If the organization does not provide quality group, it may affect the society negatively and society pressure groups may appear against the organization, which may have a negative effect on the reputation of Mayo Clinic. The hospitals stakeholders also include employees, physicians, businesses and other community healthcare providers (Golder, 2009).
STRATEGIC MANAGEMENT AT MAYO CLINIC - STREAMLINING THE INTAKE PROCESS IN THE ED