Maturity models in business process management

Topics: Process management, Capability Maturity Model, Business process reengineering Pages: 50 (9264 words) Published: January 25, 2014
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Maturity models in business
process management
Maximilian Roglinger


FIM Research Center Finance and Information Management,
University of Augsburg, Augsburg, Germany, and

Jens Poppelbuß and Jorg Becker
European Research Center for Information Systems, University of Munster, ¨
Munster, Germany
Purpose – Maturity models are a prospering approach to improving a company’s processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in-depth review of BPM maturity models. Design/methodology/approach – The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models. Findings – The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.

Research limitations/implications – The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study’s results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready-to-use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model consolidation in the field of BPM. Originality/value – As existing literature reviews focus on process improvement or BPM in general, the paper’s findings extend current knowledge. They also increase transparency. Its results provide guidance for scholars and practitioners involved in the design, enhancement, or application of BPM maturity models. Keywords Business process management, Business process management capabilities, Maturity models, Review, Process management, Modelling

Paper type General review

Business Process Management
Vol. 18 No. 2, 2012
pp. 328-346
q Emerald Group Publishing Limited
DOI 10.1108/14637151211225225

1. Introduction
At the latest since Hammer and Champy’s (1993) Manifesto for Business Revolution, the management and improvement of business processes are core tasks of organizational design (Becker and Kahn, 2010; Buhl et al., 2011; Gartner, 2010; Sidorova and Isik, 2010; Trkman, 2010; vom Brocke et al., 2011; Wolf and Harmon, 2010). Among the various approaches that support business process management (BPM), maturity models receive increasing attention (BPM&O, 2011; Bucher and Winter, 2010; de Bruin et al., 2005). This is in line with the general popularity of maturity models across a wide range of application domains (Weber et al., 2008; de Bruin et al., 2005), the expected increase in adoption by industry (Scott, 2007), and the growing academic interest in such models (Becker et al., 2010).

Maturity models typically include a sequence of levels (or stages) that form an anticipated, desired, or logical path from an initial state to maturity (Becker et al., 2009; Gottschalk, 2009; Kazanjian and Drazin, 1989). An organization’s current maturity level represents its capabilities as regards a specific class of objects and application domain (Rosemann and de Bruin, 2005). Maturity models are used to assess as-is situations, to guide improvement initiatives, and to control progress (Iversen et al., 1999). In the BPM field, two types...

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