Materials

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Business Plan
Materials Department

Hospitality Operations Management

Stenden University – International Hospitality Management Leeuwarden The Netherlands Submitted in Partial Fulfilment for the Requirements of the degree Programme Bachelor of Business Administration (BBA) in International Hospitality Management. April 2011, Module 3

Materials Department
Odd weeks Nick Sweertman - 79125
Even weeks Susanne Dupuis -117579
Declaration of own work

1. This work is composed by us. 2. This work has not been accepted in any previous application for a degree or diploma, by us or anyone else.

3. The work of which this is a record is done wholly by us. 4. All verbatim extracts have been distinguished by quotation marks and the sources of our information have been specifically acknowledged. Date: January, 2011
Signature(s)

Susanne Dupuis 117579

Nick Sweertman 79125

Executive Summary

The materials department is responsible for the ordering, receiving and checking of the different products received by different suppliers. Moreover the products are internally distributed, directly after the delivery of the supplier, or on request. The mission of the department is to support the operational departments of SUH by consequently delivering products of high quality, ensuring the quality of products in stock by performing inventory control, and by delivering products fast to the right department in order to increase productivity and efficiency.
From a finance perspective, the kitchen and canteen are the main customers of both internal and external products. Materials has its own storages in which products are stored as ‘buffer inventory’. To be more cost efficient Economic Order Quantity should be applied to find a balance between inventory holding costs and order costs. EOQ will be implemented in module 4. The web-client system is the system used for making internal and external requests. By making

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