Mary Clark Essay

1. What should Mary Clark’s (more specific) objectives be as she looks to improve the registration process?

Primary objective of the registration process is to be more time efficient .Mary Clark should streamline the process by reducing the time of bottle neck , reduce the lead time and work towards making all process take nearly same time. She can also try to reduce the labor cost and increase the utilization rates without compromising on time. Mary should be able to have realistic solutions for increasing the efficiency of the whole process ,and if required make the process duplicable incase the numbers are more than expected.
Steps
Minutes
Bottleneck or Idle-time
Total build-up rate
1
2

2
3
Bottleneck 1/ 2 - 1/3 = 1/6= 0.1667 min
3
2
Idle time
(3-2)/3= 1/3= 0.333 min
4
1
Max no of students being catered in one day = 960/5 =192 students.

2. What aspects of the process are subject to variability? What are the likely impacts of these forms of variability? Processes which are subject to variability can be divided into 2 forms. Random Variability And Predictable variability.

3. What changes would you recommend for the process and what results would you expect from your recommended changes?

Recommendation 1 : If step 5(taking photos) and step 6(producing and coding cards) can be combined and made one step ,then the bottleneck time comes down to (6.5/3)= 2.17 approx.This step is very realistic and can be done .This in-turn increases the overall capacity of student being catered in one week from 960 students to
(1/2.17) *8*5*60= 1105 students per