Marriott best Practices

Topics: J. Willard Marriott, Marriott International, Management Pages: 31 (9815 words) Published: September 4, 2014
CONTENTS
Background Note.......................................................................................................................................................................................... 3 History .............................................................................................................................................................................................................. 3 Core Values ..................................................................................................................................................................................................... 3 Concern for employees ......................................................................................................................................................................... 4 Hands-on management......................................................................................................................................................................... 4 Commitment to customers .................................................................................................................................................................. 5 Marriott’s Culture – The Marriott Way ............................................................................................................................................... 5 HR Practices ................................................................................................................................................................................................... 6 Objectives of HR department ............................................................................................................................................................. 6 Associate Relations................................................................................................................................................................................. 6 Basic Card ............................................................................................................................................................................................. 6 Daily Packet ......................................................................................................................................................................................... 7 Effective Daily Meetings ................................................................................................................................................................. 7 Associate Opinion Survey .............................................................................................................................................................. 7 Friday Lunch........................................................................................................................................................................................ 7 Welfare Activities .................................................................................................................................................................................... 8 Rewards and Recognition .............................................................................................................................................................. 8 Birthdays ............................................................................................................................................................................................... 9 Associate Transportation ............................................................................................................................................................ 10 In-House Doctor .............................................................................................................................................................................. 10 Leave Encashment...
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