Marketing of Four Seasons Hotel Shanghai

Topics: Marketing, Hotel, Four Seasons Hotels and Resorts Pages: 9 (2616 words) Published: October 15, 2013


Marketing
MK 201
Marketing of Four Seasons Hotel Shanghai

Lecturer: Kathryn Medico
Student: Lu Yizhi [ luyi080789 ]
Duy Hung Pham [ phdu271188 ]
Class: 2A

March 12th , 2012
Acknowledgement
For the successful completion of our report, we would like to express our deep gratitude to all the people who give us help and advise. First and foremost, we are going to give our appreciation to Mr. Wang, the Assistant Sales Director of the Four Seasons Hotel Shanghai. He spent his personal time replying our email to answer our questions and gave us a lot of valuable information and instructions which keep our report going in the right direction. Secondly, we would like to thank our Marketing lecturer, Miss Medico, she provided us with many useful resources and guidance at every stage of writing the report. Clearly, we cannot finish this report smoothly without her help. Last but not least, we would like to thank all our friends for their suggestions and inspiring. Contents

Introduction
Nowadays, with the rapid development of the hospitality industry in Shanghai, more and more hotels are demanded and built that brings more fierce competition to the hotels. Whether a hotel could capture market share, the most important thing for the hotel is marketing strategies. Correct marketing strategies could make a hotel winning in the competition. Our report is written based on the research of the marketing actuality of Four Seasons Hotel Shanghai and focused on analysing its marketing strategies to study how it promotes its product and services. The report is divided into three sections. In the first section, we introduce and give some detailed background information about the hotel including its history, stage in the lifecycle and the product and services the hotel is offering. In the second section, we identify the hotel's target market and analyse their characteristic. In the last section, the information about the promotional tools or marketing strategies which the hotel is using are given related some examples. After that, it is the findings and analysis of the tools or strategies and our own opinions.

Background of Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai is invested by Shanghai Industrial Holdings Limited Company and managed by a very famous hotel brand, Four Seasons Hotels & Resorts. It is ideally located in the heart of Shanghai's downtown, adjacent to Nanjing Road and Huaihai Road which are famous as the business, entertainment and shopping centers of Shanghai. It was built in October 2002. The internal and external design of the hotel is blended of Chinese and Western concepts to provide the guests special feelings. Four Seasons Hotel Shanghai has a total of 439 rooms. All of them are comfortably, elaborately decorated and well-equipped with modern guest amenities. The food and beverage products feature Chinese, Japanese and Western style. There are three restaurants, Si Ji Xuan, Shintaro and Steak House, offered three different types food to satisfy all kinds of the guests' needs. In addition, Four Seasons Hotel Shanghai is well-known for many important events hold there cause the amazing ballrooms. Health & Fitness Center is including an indoor heated Swimming Pool, Gym, Steam Room, Sauna and Massage. The hotel provide the guests all kinds of services even some of them you cannot imagine! For example, the hotel provide couple guests the couples' service which is including offering silky pyjamas, classic love stories on DVD and so on. Anyway, the hotel think of everything the guests may need and offer it before guests asking. Therefore, a lot of guests are attracted to stay Four Seasons Hotel Shanghai to have a unforgettable experience.

The Lifecycle Stages of Four Seasons Hotel Shanghai
As a modern city hotel, Four Seasons Hotel Shanghai does not have a long history. But only for one decade developing, it has successfully acquired its a mount of fixed...
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