Market Segmentation in Service

Powerful Essays
Topics: Marketing
LALA LAJPATRAI COLLEGE OF MANAGEMENT Subject : Service Sector Management Topic : Market Segmentation (Partial fulfillment for T.Y.B.M.S Course (Semester V) for the year 2010-2011.)

Prof In charge : Prof .

Rishikesh Kangale ()

Sign: _________

MARKET SEGMENTATION
Market Segmentation is defined as the process of splitting customers, or potential customers, in a market into different groups, or segments, within which the customers share a similar level of interest in the same or comparable sets of needs satisfied by a distinct marketing proposition; it is also explained as a marketing technique that targets a group of customers with specific characteristics, i.e. a particular group that has its own distinct customer profile and buyer characteristics so that for marketing purposes, it can be targeted separately from other segments of the market. It is a key ingredient for successful marketing as it simplifies the targeting, positioning and the planning process. Wikipedia explains Market Segment as a sub-group of people or organizations sharing one or more characteristics that cause them to have similar product needs.

A true Market Segment meets all of the following criteria: it is distinct from other segments (heterogeneity across segments), it is homogenous within the segments (exhibits common attributes), it responds similarly to a market stimulus and it can be reached by a market intervention. Market Segmentation simplifies the firm’s product, pricing, promotion and distribution strategies and also facilitates planning and organizing function of management more easily and cost effectively; but it requires a thorough understanding of the customers needs. It is referred as a tool for defining markets and thereby allocating resources; it uses statistical techniques called factor analysis and cluster analysis to combine attitudinal and demographic data to develop segments that are easier to

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