Preview

Mandarin Hotel

Powerful Essays
Open Document
Open Document
1722 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Mandarin Hotel
Mandarin Oriental Manila

Mandarin Oriental Manila, one of the prestigious hotels in the Philippines. It is well known as the best business hotel because of its exceptional service in the centre of the city. It is conveniently placed in the Financial Capital of the Philippines, along Makati Avenue, Makati City. It is owned by an international hotel investment and management group with deluxe and first class hotels, resorts and residences in sought-after destinations around the world, the Jardines Company. The company’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. The mission of the hotel is recognized by the word delight, in which this acronym represents everything about Mandarin Oriental. From the first letter of the word, D, meaning Distinctive, in which they explains that the hotel has its own distinctive flair and charm, assuring the guests receives unparalleled warmth and hospitality. The second letter, E, meaning Exotic, for they explains that each hotel of Mandarin Oriental Hotel Group has its strong sense of place with an inviting atmosphere. The letter L, for Lively, which means it is a place with energy and momentum. The letter I, for the word Imaginative, because of its innovative and enticing architecture designs and services that welcomes the guests. G, for the word Guest-centered, for they explains that their service is passionate, personal and surprising. H for the word Harmonious, which means that their distinctive charm and hospitality is provided in elegant and immaculate surroundings. And the last, T for the word Time-giving for they explains that Mandarin Oriental gives the guests a time to experience life and all its pleasures. Aside from its mission, Mandarin Oriental is also distinguishable by its symbol, the eleven bladed fan. These represent the 11 Legendary Quality Experience pillars, a commandment which all the employees are being reminded

You May Also Find These Documents Helpful

  • Powerful Essays

    Rosewood Hotels

    • 1864 Words
    • 8 Pages

    Rosewood Hotels & Resorts (Rosewood), known for managing distinctive luxury hotels is considering a new brand strategy. Rosewood’s concept for each property has always been “Sense of Place”, emphasizing the individual character of each property. In an effort to increase multi-property guest across its 12 hotels worldwide, a new corporate branding strategy is being considered. The new strategy should also not undercut the distinctiveness of each individually branded hotel.…

    • 1864 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Hotel Continental

    • 1645 Words
    • 7 Pages

    Based on the case, the point of view to be considered is that of Mr. Oscar Mendoza, owner of Triumph Tours, because he has the full knowledge of the problem, and the capacity to implement the decision.…

    • 1645 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Rosewood Hotels

    • 810 Words
    • 4 Pages

    Individual branding has many posivitive aspects. In this approach the company operates different properties, hotels in this case, with different brand names. In this collection strategy, each property has its own unique name, image and identity. This allows a company to position its properties or brands differently. In Rosewood case, we see that the company created its own unique philosophy, “ Sense of Place”. Each hotel that Rosewood owns reflects the local culture. Each hotel has its unique characteristics such as architectural details and interiors. Individual branding strategy was a way to be different from corporate brands. This strategy create brand equity for each property. Each hotel itself becomes a big brand, and thus the hotel logo becomes even profitable. The logo provides a profotable souvenir business by selling high-profile amenities such asa towels and bathrobes. In addition, in a highy competitive business environment it is much easier to launch an individual brands, if the…

    • 810 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Marriott International

    • 2297 Words
    • 10 Pages

    The Marriot International Hotels have had a long standing history of being recognized as one of the most prestigious hotels. The Marriot Hotel has specific expectations and responsibilities that are expected from their employees on a regular basis. Their reputation derives from the conduct of the Marriott associates who create this professional business environment on a day to day basis. The hotel industry can be a very unpredictable environment. Employees at the Marriott are confronted with situations on a daily that test their values, beliefs and judgments. The reputation of the Marriot is built upon the actions of their employees at these times. It is vital for each member of the Marriott staff to understand the legal and ethical responsibility they have, in order to retain such a highly regarded reputation. To ensure the associates of the Marriott Corporation understand what is expected of them, the Marriot corporations has developed a tool to aid in this requirements called the Business Conduct Guide. As Marriot associates, officers, directors, or the persons acting on behalf of the Marriott, they are expected to be familiar with and work within the code of business conduct detailed in the Business Conduct Guide pre-establish by the Marriott. Managerial associates, officers, and directors are expected to set the proper tone and lead by example. The Marriott understands that in order for the regular staff to execute these guidelines to the best of their abilities, encouragement, supervision, and direction largely depended upon he attitudes of it leadership staff. Within this Business Conduct Guide, it lists an array of detail rules, regulations, and bylaws that the hotel personnel are expected to fallow. Employees are expected to follow these rules and regulations at all time.…

    • 2297 Words
    • 10 Pages
    Best Essays
  • Good Essays

    The International Hotel

    • 1249 Words
    • 5 Pages

    The Head Office of The International Hotel Group houses the Chief Operating Officer and the Strategic Management Team, the Chief Financial Officer and the Finance Department (finance officers are allocated a number of hotels to service), The Human Resources Manager and Assistant (the system is devolved with HR representatives in each hotel), The Development Team who manage building contracts and maintenance and The Marketing and Sales Team – a team of 15 culturally capable managers and staff and the frontline management team that form the main liaison team of…

    • 1249 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Hilton Hotel

    • 480 Words
    • 2 Pages

    1)Product and service difference: Basically ; Products are tangible and services are intangible.For example; Apple Iphone, Coffe Mocha at Starbucks are products,but healthy services sector,home repair service,wireless communication,trip to somewhere ;they dont result ownership of anything.…

    • 480 Words
    • 2 Pages
    Good Essays
  • Better Essays

    The Regency Grand Hotel

    • 1165 Words
    • 5 Pages

    Elizabeth Ho, Prada Singapore, under the supervision of Steven L. McShane, The University of Western Australia…

    • 1165 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Hilton Hotel

    • 2535 Words
    • 11 Pages

    “It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.”1…

    • 2535 Words
    • 11 Pages
    Powerful Essays
  • Satisfactory Essays

    Hilton Hotel

    • 7249 Words
    • 29 Pages

    1.0 Introduction ..................................................................................................................................... 6 1.1 2.0 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.3 2.3.1 2.3.1.1 2.3.1.2 2.3.1.3 2.3.1.4 3.0 3.1 3.2 3.3 3.3.1 3.3.2 4.0 4.1 2 Overview of the Company ............................................................................................... 7 Situational Analysis .......................................................................................................... 8 Macro Analysis ................................................................................................................. 9 PEST Analysis .............................................................................................................. 9 Political Factor .............................................................................................................. 9 Economic Factors....................................................................................................... 11 Social and Cultural Factors ....................................................................................... 12 Technology Factor...................................................................................................... 13 Porter’s 5 Forces Analysis for Hilton Hotel ................................................................. 14 Bargaining power of Customers ................................................................................... 15 Bargaining power of Suppliers ..................................................................................... 15 Threat of New entrants .................................................................................................. 15 Threat of Rivalry ............................................................................................................. 16 Threat of Substitute…

    • 7249 Words
    • 29 Pages
    Satisfactory Essays
  • Powerful Essays

    The Regency Grand Hotel

    • 1344 Words
    • 6 Pages

    Junior and senior managers feel losing power because of the practice of empowerment. Most of the managers waste time on dealing with minor issues. The general manager John Becker is sick of giving minor decision instructions to his subordinates.…

    • 1344 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Third, name of the hotel, CPS suggested that the hotel be named “Shanghai Oceania – Majestica Hotel”, but Majestica insisted “Majestica Hotel, Shanghai”.…

    • 949 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Marriott Hotels

    • 2610 Words
    • 11 Pages

    There are seven different categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market, with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests, the old phrase, “you get what you pay for,” can certainly be applied to the various Marriott hotels.…

    • 2610 Words
    • 11 Pages
    Best Essays
  • Powerful Essays

    hotel

    • 2496 Words
    • 10 Pages

    The report will be focused on China’s cultural dimensions in tourism development. Religion, food, festivals, music and leisure activities are the 5 cultural elements that are going to be examined how to be used for itinerary planning and will be supported with real itineraries. It is then followed by evaluating how the itineraries meet the cultural expectations of different market segments. Last but not least, suggestions on how to communicate with the local people effectively will be made.…

    • 2496 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Hotels

    • 822 Words
    • 4 Pages

    Best Western Plus Antel Hotel has a full-service spa, an outdoor pool, and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center, a meeting/conference room, and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services, wedding services, and event catering. Additional amenities include a children's pool, a nightclub, and spa services. Guest parking is complimentary, and available on a limited first-come, first-served basis. Nearby parking is available for a surcharge. This is a smoke-free property.…

    • 822 Words
    • 4 Pages
    Satisfactory Essays
  • Best Essays

    Westin hotel

    • 1134 Words
    • 5 Pages

    The Westin Hotels & Resorts is a 5-star hotel that is first founded in the United States by Severt W. Thutston. In 2011, they have been operating approximately 160 hotels in 37 countries including one of their hotels in Kuala Lumpur, Malaysia. Opening in 2003, The Westin Kuala Lumpur is located right in Bukit Bintang, which is the heart of Kuala Lumpur. This hotel has 443 guest rooms and suites with splendid views whereby guests can enjoy a residential comfort. Efficient work spaces, 24-hour in-room dining, and efficient work spaces would complete the stay in The Westin.…

    • 1134 Words
    • 5 Pages
    Best Essays

Related Topics