Managing Xerox's Multinational Development Center
This case describes a manager Clendenin’s use of the Multinational Development Center to enhance the efficiency of Xerox’s worldwide logistics and inventory management. He has done this though the development and implementation of a wide range of improvements in multinational computer and management systems.
The case describes Clendenin’s multiple strategies for overcoming these difficulties. It Illustrates a range of management strategies for upward, lateral and downward influence in a complex organizational context, as well as the use of a number of innovative human resource management techniques.
Main Problems or issues:
I would like to analysis the relationship Clendenin used in this case and give my recommendation on the problems Clendenin confronted now: how to choose the job offer from Hewitt.
1) What is the characteristic of Clendenin?
To answer the above question, I would like to high light what kind of person Clendenin is. In summary, Clendenin is Diligent, have passionate and aggressive smart person, and have great persuade influent skills. He have a clear goal before start up actions, like start his career after graduate, start his innovation plan in the MDC department, the clear goals lead him to achieve his success in Xerox’s, especially in cutting MDC budget and headcount substantially case. In terms of cultural alignment, John’s past experience and current success at Xerox would suggest that there is a high level of alignment between John’s working style and the culture at Xerox. In reciting his rejection of more lucrative offers in other industries, John states that he felt very comfortable. The corporate culture of Xerox is in many ways the same as the Marine Corps. There is a definite way of doing and an order to things that is often explicit. While John may have a level of experiential comfort based on his Marine background and his history at Xerox.
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