Managing Quality

Topics: Social work, International Federation of Social Workers, Education in Scotland Pages: 4 (1645 words) Published: April 27, 2015
Managing Quality: Outcome 1 and 2.

Within a health and social care setting; quality, quality assurance and accountability are crucial factors that require both the service provider and all employees to ensure exceptional delivery of care to the service user. Legislative and non-legislative requirements improve the working practices of all employees who work within a supported learning environment by adhering to policies and procedures within the setting.

Relevant Legislative requirements:
The Regulation of Care (Scotland) Act 2001:
Has ensured a system of care regulation in Scotland. The purpose of the Act was to provide greater protection for vulnerable people requiring care services. The Care Commission (which is now known as Social Care and Social Work Improvement Scotland, Established under The Public Reform (Scotland) Act 2010) is required by the Act to regulate and monitor care services. By registering and inspecting services against a set of National Care Standards which require health and social care providers to access and use up-to-date policies that reflect all the latest changes within Scotland. The standards outlined the quality of service that service users have the right to expect. They have been developed with the purpose that the quality of care provided and received throughout Scotland will be consistent.

Scottish Social Services Council (SSSC):
In Scotland (SSSC) is responsible for raising standards in the Scottish Social Service Workforce. Their vision is for a competent, confident workforce, capable of delivering high quality services that has the confidence of the public and to put service users at the centre of everything they do. The SSSC has published a Code of Practice for Social Service Workers as a list of statements that describe the standards of professional conduct and working practices required. Also included; is The Code of Practice for Employers of Social Service Workers which defines the responsibilities of...
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