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managing people more effectively
Course 1 - Managing people more effectively

Course Navigation Module 1: Welcome to Managing People More Effectively Module 2: Solving Stress Management Problems
 Diagnosing Personal Signs of Stress
 Recognizing Symptoms of Stress Personal Assessment: Social Readjustment Rating Scale Types and Sources of Stress Individual Differences and Stress Characteristics of the Type A Personality Thinking Point Discussion: Stressful Situations Managing Stress Personal Action Plan Module Two Wrap Up Module 3: Counseling Techniques for Effective Management Module 4: Course Conclusion

Module 2 – type and source of stress
Eustress vs Distress

The Chinese word for crisis is a combination of the symbols for danger and opportunity. So stress, too, can be either positive (eustress) or negative (distress), depending upon the individual's coping mechanism and perceptions of the situation.

Although our focus is on managing negative stress, distress, it is important to note that instead of causing stress overload, which leads to a variety of undesirable consequences, stressors can also have a positive influence on the individual. Positive stress, eustress, can be achieved through acquiring both physical and psychological coping skills. We will look closely at these skills and techniques throughout this section of the course.

Episodic vs. Chronic Stress
In addition, stress can be categorized as either episodic or chronic. While episodic stress is relatively short term, chronic stress is on going. Crises, unplanned incidents, and change are all examples of episodic stress. Chronic stress, on the other hand, is long-term and must be constantly managed. The day-to-day incidents that individuals find frustrating, upsetting, or depressing, like poor childcare, an unsympathetic supervisor, or a lazy colleague, are examples of chronic stressors.
Four Common Stressors
Whetten and Cameron distinguish among four types of

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