Managing People and Performance
Improvement plans for the Ericsson Sales Process – Managing process, systems and projects Henley Assignment
Jerry Mathew Student Number: 18902032
Word count: 5217
1
Table of contents
1. Introduction..................................................................................................................... 3 2. Analysis of current issues with the sales process............................................................ 4 2.1 Key interfaces of the sales process ........................................................................... 4 2.2 Performance objectives............................................................................................. 8 2.2.1 Operational resource capabilities..................................................................... 10 2.2.2 IT resource capabilities .................................................................................... 11 2.2 Principle Strategies ................................................................................................. 13 2.2.1 Planning and control ........................................................................................ 13 2.2.2 Capacity ........................................................................................................... 13 2.2.3 Current Issues................................................................................................... 14 2.3 Quality and Improvement ....................................................................................... 14 2.3.1 Current Issues................................................................................................... 14 3. Proposed Course of action ............................................................................................ 15 3.1 Prioritizing action.................................................................................................... 15 3.2 Performance
Jerry Mathew Student Number: 18902032
Word count: 5217
1
Table of contents
1. Introduction..................................................................................................................... 3 2. Analysis of current issues with the sales process............................................................ 4 2.1 Key interfaces of the sales process ........................................................................... 4 2.2 Performance objectives............................................................................................. 8 2.2.1 Operational resource capabilities..................................................................... 10 2.2.2 IT resource capabilities .................................................................................... 11 2.2 Principle Strategies ................................................................................................. 13 2.2.1 Planning and control ........................................................................................ 13 2.2.2 Capacity ........................................................................................................... 13 2.2.3 Current Issues................................................................................................... 14 2.3 Quality and Improvement ....................................................................................... 14 2.3.1 Current Issues................................................................................................... 14 3. Proposed Course of action ............................................................................................ 15 3.1 Prioritizing action.................................................................................................... 15 3.2 Performance
References: Bocij, P, Chaffey, (2006) Systems analysis. In: Business information systems, 3rd ed. Harlow: Pearson Education, Chapter 10. M. Day (2010), Managing Processes, Systems and Projects Lecture notes, Henley Management College. N. Slack et al (2009), Operations and Process Management Second Edition, Prentice Hall. P. Race (2009), Managing System, Processes and Projects Study Guide, Henley Management College. W. H. Delone & E. R Mclean (2004), Measuring E Commerce Success: Applying Delone and Mclean Information Systems Success Model, International Journal of Electronic Commerce Vol.9, No. 1, pp. 31-47. 7. Appendices Appendix A: Ericsson Supply Network, Operations and Process view 27 Appendix A: Ericsson Supply Network, Operations and Process view 28