Managing Organizational Change

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Running head: Managing Organizational Change

NRT IT Department

Clayton Ward

Executive Summary

This paper will discuss my time and position with Nation Real Estate Trust (NRT). NRT was my first true job after entering the Information Technology (IT) field. NRT is a nationwide company and I worked in the San Ramon, California division, it covered the Northern California. The company grew to own certain Coldwell Bankers and Century 21 Real Estate offices in California and the Nevada during my employment. Notice I said certain offices and locations, as they were precise about the areas in which the offices were located and the revenue produced within these offices.
I started out as a temporary worker assigned to office system rollouts. I worked this position for about 3 months before I hired on with the company as Systems Administrator and given a field service region in the San Jose area. Shortening the story, I stayed there four plus years, ending with a promotion to Head of Field Services. In this roll I opened, upgraded, and maintained the computer networks for a number of Coldwell Banks and Century offices in California and Nevada.
While working at NRT I watched the company expand its reach into many areas. This meant opening new offices and gutting others of electronic equipment, viewing policy and personnel changes. Many of these changes happened in my own department. These growths or expansions stated to cause conflict with the company’s Vision and Mission Statements:

Vision

The Preferred Gateway for Exceptional Real Estate Experiences

Mission:

NRT is a family of companies dedicated to creating exceptional real estate experiences for our customers and communities through the passionate delivery of truly remarkable service.

We pledge to promote a fun, fulfilling and respectful environment, one that is open to change and innovation, providing personal growth opportunities for all.



References: (2008). The Importance of Organizational Mission and Vision. Center for African Refugees and Immigrants (CARI). Congruence Model Aligning the Drivers of High Performance. Mind Tools. Retrieved August 05, 2011, from http://www.mindtools.com/pages/article/newSTR_95.htm Durant, M Images. Mind Tools. Retrieved August 05, 2011, from http:///www.google.com/search?q=congruence+model&hl=en&biw=1245&bih=684&prmd=ivns&tbm=isch&tbo=u&source=univ&sa=X&ei=0N48TpbCIqrYiAKfu5HDBg&sqi=2&ved=0CB8QsAQ Mun, J., & Bong, W NRT. Retrieved August 08, 2011, from http://www.nrtllc.com/index.html Oliver Wyman (2003) Palmer, I., Dunford, R., & Akin, G. (2008). Managing Organizational Change. (2nd ed.). McGraw-Hill .

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