managing operations

Topics: Tesco, Customer, Hypermarket Pages: 14 (3992 words) Published: March 29, 2014
OPERATIONS MANAGEMENT ASSIGNMENT

Executive Summary

Tesco was founded by Jack Cohen by selling groceries at East London. Tesco has a share price that is increasing in the mean time. We are focusing at a Tesco express in St. Johns Wood which competitors are not so much around them and have the busiest peak during lunch hours. The staffs are very focus, teamwork and have respect to each other. The transformation model for our assignment is consists of input, transformation and outputs. Basically, this is only to show the transform of a stock to how it distribute in the store. We also look at the 4 V’s; volume, variety, variation in demands and visibility by comparing with Panzeer, a small grocery store located next to it. We will also be looking at the performance objective that are the dependability, flexibility, cost, quality and speed. For the design issue, we are looking at the concept, package and process and we will look more on the process details. As for concepts, first thing to ask are the feasibility, acceptability and vulnerability. There are two types of package that are process type and service type. We also provide the flow process chart of a customer doing in the Tesco St. Johns Wood.

Contents Page
Introduction4
History4
Size4
Competitors4
Core business4
The Transformation Model for TESCO6
Introduction7
Input7
Transformation7
Output8
4 V’s analysis of Tesco expresses’ operations`8
Volume9
Variety9
Variation in Demand9
Visibility10
Performance Objective10
Dependability11
Cost11
Quality11
Speed12
Design 13
Concept13
Package14
Process 15
Conclusion and recommendation….……………………………………………………………………………………17 Group log……………………………………………………………………………………………………………………………19 Timeline……………………………………………………………………………………………………………………………..22 Bibliography23

Appendices…………………………………………………………………………………………………………………………24

1. Introduction and Business context

History
Tesco Plc was founded by a gentleman named Jack Cohen in 1919. Jack Cohen started the business by selling groceries in a stall at East London and used the profit to buy stocks. He made a sale of £4 for his £1 profit. By 1937, he started to widen up his business by buying stores in London. Size

The Tesco share price on 26th November 2012 is 317.50p and it going to change daily. It was 312.52p (19th November 2012). So it is a positive sign that the share price is increasing at the moment. Their profit before tax is £3,835 million which was recorded on 25th February 2012 (Tesco, 2012). We are focusing on a Tesco express located at St. Johns Wood. It is one out of 3,054 Tesco stores in UK and it fit more than 50 staffs (Tesco, 2012). The store gets profit for £200,000 a week and during a special occasion, e.g. Cricket marching at Lords, profit they will get is £230,000 a week. Competitors

Competitions with Tesco express located at St. Johns Wood are not really competitive. Local shops are most near them and comparing local shops with Tesco, it is not a big competition. Also, Sainsbury’s and Marks & Spencer, both of them located far away from Tesco, few blocks away. Tesco busiest hours are always the lunch hours when people nearer Tesco go buy lunch deal. Except for weekends, they’ll go to Tesco when they need or want something or when they are passing by. (‘They’ is referring to customers.) Tesco in St. Johns Wood open at 7am every day except on Sunday, Tesco starts at 11am. Then on Monday to Friday, Tesco close at 9pm where as on Saturday, 8pm and Sunday at 5pm. Core business

Here, the staffs are very focus on the customers; staffs have to understand customers and fulfil on the customers’ needs. Among the staffs; the staffs have to put a great teamwork to make d store clean, acceptable and relax. They also have to respect each other since Tesco welcomes women to work in Tesco, gender diversity. What Tesco does is to improve the highly value brand,...

Bibliography: Hill, A. and Hill, T. (2011), Essential operations management, Palgrave Macmillan.
Innovation leaders, 2008, Innovation leaders. [online] Available at http://innovationleaders.org/tes_company_profile.html [accessed: 8th december 2012]
Slack, N., Chambers, S. and Johnston R. (2007), Operations Management, 5th Edition. England: Pearson Education Limited.
Tesco Plc (2012) Business Model [Online]. Available at: www.tescoplc.com/files/reports/ar2012/index.asp?pageid=19 accessed on 26th November 2012.
Yu, W. and Ramanathan, R. (2008). “An assessment of operational efficiencies in the UK Retail Sector‟, International Journal of Retail and Distribution Management”, Volume 36. No. 11, pp. 861-882. Emerald group Publishing Ltd.
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