MANAGING COMMUNICATION AT WORK.

Topics: Communication, Barrier, Employment Pages: 5 (2495 words) Published: October 29, 2014

UNIT 3 ASSIGNMENT; MANAGING COMMUNICATION AT WORK.SECTION 1.Communication processes used within a selected organisation. Communication is a way by which organisations ensure policies, values, programmes, events, instructions and issues, concerning an organisation is discussed or made known to all concerned. The process often uses four main elements in order to function. This includes a sender; who communicates information, a transmitter; who carries the message on, a receiver; who takes the message and acts accordingly, and then a feedback to ensure effective communication has been achieved. Communication also includes listening to others, and therefore, flows down and upward. It can be vertical or horizontal. Within organisation the sender involves a manager or a higher authority that sends information to subordinates and the vice versa. The common transmitter in my organisation involves; electronic mails, telephone conversations, internal memos, meetings, daily briefing, staff handbook and communication zone with a notice board. See appendix A. Purpose of communication processes used within a selected organisation. The purpose of communication is to ensure the flowing of information, policies, directives, to mention few, to all the people concern. This could be staff, clients or customers, suppliers and stake holders. In many organisations the common processes used are staff hand book, telephones calls and meetings. Staff Hand Book: This normally communicates organisation policies, values, job specifications as well as role and responsibilities. The aim for this process is to ensure a structure and culture of practice. It has the advantage of guiding staff in the discharge of their duties. However, the volume of staff handbook often makes it unattractive as it has too many information for staff to bear. Technology also allows this information to be listed on a website page of the organisation for easy access. Telephone: this is often used to transmit simple and short messages, such us inviting a colleague to the office for a meeting, asking the secretary to usher a waiting visitor. However, technology is now available for many telephones to link each other for a conference call; hence people from remote locations can use this medium for meeting and long distance discursions. Communication by telephone is fast, and allows further explanation where there is a misunderstanding. It erodes conference or meeting rooms. However, personal interaction is lacked when this process is used. Noise sometimes interferes during it use; especially incoming calls from other phones. The receiver may be out of office or not in the mood for such communication which may also constitute a noise. Meetings: This normally takes place between five or more people, who come together to discuss or deliberate on issues affecting a body or organisation. Meetings can take place within any level of the organisation ladder or a mixture of all groups. This allows consultations to be made among elements within organisations. It can also be used to tell, sell, consult and delegate within an organisation. Meetings however, can be time consuming and in some situations costive, as all people concerned must assemble at one place in order for it to be effective. Although recent technologies allow remote location meetings to be conducted, via internet and telephones; the process normally lacks face to face interaction and eye contact discussion. Communication barriers within organisation.Communication barriers are element which hinders any communication; either reaching its intended recipients or sending wrong signal. Barriers to communication may arise at any stage of the communication process. Many writers believe that, longer chain of communication generates barriers than shorter chains. Communication barriers therefore do not allow the receiver to get the right message or the intended aim of the communicator. Below are common barriers to effective...
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