Date I 19 November 2010
Place I Hotelschool The Hague
Prepared for I G.J. Smit, C. Valk, D. Verschoor and A. van Rheede
In line with Hotelschool the Hague’s course ‘Managing change: KLM, Air France and JAL’, students are assigned to take part in an Integrated Professional Duty Course. Students, as a HR management team, will be deciding on an implementation plan for the adaption JAL to Air-France-KLM, and vice versa, at strategic, managerial and operational levels, taking the mission, vision and strategy of Air-France-KLM into account.
From the Hotelschool, several lecturers; Ms G.J. Smit, Mrs. D Verschoor- de Leeuw, Mr. A v. Rheede and Mrs. CJW Valk will guide all the management teams through the duration of the next 10 weeks.
Table of contents
Table of contents 3
1: Project Overview 4 1.1 Project Assignment 4 1.2 Problem Definition 4 1.3 Main Research Question 4
2: Exploration of Companies Involved 5 2.1 Background Air France – KLM 5 2.2 Background JAL 5 2.3 Structural Level 5 2.4 Strategic Level 6 2.5 Cultural Level 7
3: Planning & Organization of the Process 9 3.1 Information Needed 9 3.2 Timeline 11
4: Draft Set-up of implementation Plan 12
5: Communication Plan 13
Work Cited and Consulted 14
Appendix 1: Organogram KLM 15
Appendix 2: Description of Hofstede’s Dimensions 16
Appendix 3: Cultural Dimension of Japan and Asian Countries 17
Appendix 4: Dimensions of France and European countries. 18
Appendix 5: Dimensions of the Netherlands and Scandinavian Countries 19
Appendix 6: Daft’s Uncertainty Model and Kottler’s 8-step Model 20
Appendix 7 : Deals and Kennedy’s cultural model and Maslow’s hierarchy of needs 21
1: Project Overview
This chapter will provide a broader overview of the project at hand and will offer more clarity of what the management team will be researching.
1 Project Assignment
Cited: R. Lewis, Leading Across Cultures, 3rd (London: Nicholas Brealy International, 2006).  R. Lewis, Leading Across Cultures, 3rd (London: Nicholas Brealy International, 2006).