Managing Business Activities to Achieve Results

Topics: Management, Process management, Business process reengineering Pages: 2 (534 words) Published: June 7, 2013
On successful completion of this unit a learner will:
 Understand the importance of business processes in delivering outcomes based upon business goals and objectives  Be able to develop plans for own area of responsibility to implement operational plans  Be able to monitor appropriate systems to improve organisational performance  Be able to manage health and safety in the workplace.

Unit content
1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives Functions: interrelationships of functions, mission, aims, objectives and culture; interrelationship with processes Processes: principles and models of effective process management; types of business process measures, output; quality gateways; how to evaluate suitability 2 Be able to develop plans for own area of responsibility to implement operational plans Areas of responsibility: internal and external customers; customer orientation; market research; product development, principles and methods of short- to medium-term planning; designing plans; PERT; critical path analysis; work flow, prioritising workloads; how to develop SMART objectives; time management; how to analyse and manage risk; how to align resources with objectives; legal, regulatory and ethical requirements Operational plans: product and service specifications and standards; meeting quality, quantity, time and cost objectives; systems eg Just-in-Time; value-added chains; statistical process control; coordinating activities; working within organisational constraints and limitations Be able to monitor appropriate systems to improve organisational performance Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality Organisational performance: principles of models which underpin organizational performance; types of...
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