Managerial Function

Powerful Essays
Topics: Management
REPORT ON THE MANAGERIAL FUNCTION OF MARK DALY MANAGER AT MARKS AND SPENCER

TERMS OF REFERENCE

To investigate, analyse and evaluate the managerial style operated by Mark Daly as part of OCR A2 Applied Business Studies Unit 11 and to present information that clearly demonstrates both integrated and strategic thinking.

PROCEDURE

An interview with Mark Daly on 13th March 2009.
A questionnaire given to Marks and Spencer employees on _____ March 2009.
A questionnaire given to Marks and Spencer customers on ______ March 2009.
Secondary research collected using text book resources and internet resources.

FINDINGS

1. OVERVIEW OF THE BUSINESS

2. MANAGERIAL FUNCTIONS CARRIED OUT BY MARK DALY

2.1 Planning 2.2 Organising 2.3 Motivating 2.4 Monitoring and Directing 2.5 Problem Solving 2.6 Training and Mentoring 2.7 Appraising

3. VARIABLES AFFECTING MANAGEMENT FUNCTION FUNCTIONS

4. MANAGEMENT STYLES

5. LINK BETWEEN MANAGEMENT STYLES AND MANAGEMENT THEORISTS

CONCLUSION

APPENDICIES

1. OVERVIEW OF THE BUSINESS

Marks & Spencer (M&S) is a major British retailer, with over 840 stores in more than 30 countries around the world, over 600 domestic and 285 international. It is the largest clothing retailer in the United Kingdom, as well as being a food retailer, and as of 2008, the 43rd largest retailer in the world. Most of its domestic stores sell both clothing and food, and since the turn of the century it has started expanding into other ranges such as home-ware, furniture and technology. The Marks and Spencer supermarket that I am assessing is situated in Omagh and it is a fairly large store that offers a wide range of items such as clothing and food. The reason that I have chosen to assess this particular business is due to the fact that this is where I do my weekly shopping and also because it is well known to the public. This is very true because the store serves 10million customers a week in over

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