|PART ONE | |
| | | | | |CHAPTER | |ONE | | | | | | | | | | |Introduction |1 | | |to Management | | | |and Organizations | | | | | | | |Lecture Outline | | | |Introduction to Chapter One | | | |Who Are Managers? | | | |What Is Management? |In their study of this introductory chapter, your students will | | |What Do Managers Do? |explore the concepts of management, managers, and organizations in | | |Management Functions |today’s dynamic business environment. To illustrate the varied | | |Management Roles |backgrounds, skills, and characteristics of successful managers, | | |Interpersonal Roles |the opening case study, “A Manager’s Dilemma,” features Jovita | | |Informational Roles |Carranza, vice president of air operations at United Parcel Service| | |Decisional Roles |(UPS). Having climbed the career ladder from her first job at UPS | | |Management Skills |as a night-shift clerk to her current executive position, Carranza | | |Technical Skills |knows the importance of teamwork, efficiency, continuous | | |Human Skills |development of workers, and communication with employees on every | | |Conceptual Skills |level. She emphasizes the value of listening as she tells students,| | |How the Manager’s Job Is Changing |“I value the input of the staff and the front-line workers. One of | | |Importance of Customers |my [approaches] is to sit back and listen and observe. You learn | | |Importance of Innovation |more by not speaking . . ..” | | |What Is an Organization? | | | |Why Study Management? |Chapter One continues with an examination of the functions of | | |The Universality of Management |management, managerial roles and skills, the diverse nature of | | |The...
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