Management - Organisational Change

Topics: Management, Change management, Scientific method Pages: 27 (9531 words) Published: June 19, 2013
University of Wollongong

Research Online
Faculty of Commerce - Papers Faculty of Commerce

2010

What do managers do during major organisational change
Michael L. Jones
University of Wollongong, mjones@uow.edu.au

Publication Details
Jones, M. L. (2010), What do managers do during major organisational change? in Proceedings of the 2010 IABR & ITLC Conference, The Clute Institute for Academic Research, Littleton, Co., 1-16.

Research Online is the open access institutional repository for the University of Wollongong. For further information contact the UOW Library: research-pubs@uow.edu.au

What do managers do during major organisational change
Abstract

Management texts have long been prescriptive regarding management practice, recommending managers do this, and managers do that, to ensure greater and greater effectiveness. Only a relatively minor proportion of management researchers have gone into the field to observe just what managers actually do. Change management literature tends to be prescriptive regarding how organisations should manage change, and why some leaders are better than others. There is a relative paucity of empirical information discussing what effective change managers actually do. This paper aims to present empirical data from a longitudinal change management research study to develop an enhanced understanding of what managers do during major organisational change. The first part provides a comprehensive overview of the main empirical studies of ‘what change do managers do’ over the last fifty years. The more salient among these are explored in greater depth, with their strengths and weaknesses examined. The second part assesses the applicability of the conceptualised categories using data from the research project, by comparing what change managers actually do against what is espoused in the literature. An analysis is provided which examines each activity performed by the managers, classifying these activities in terms of the change management roles identified in the literature, assessing the weight given to each role in terms of time and frequency. This research finds that the literature is reasonably accurate in its espousal of the roles for change managers. It also finds that information handling is a significant component for both managers and change managers, yet the research literature gives little significance to this role. Keywords

during, organisational, managers, do, major, change
Disciplines

Business | Social and Behavioral Sciences
Publication Details

Jones, M. L. (2010), What do managers do during major organisational change? in Proceedings of the 2010 IABR & ITLC Conference, The Clute Institute for Academic Research, Littleton, Co., 1-16.

This conference paper is available at Research Online: http://ro.uow.edu.au/commpapers/727

WHAT DO MANAGERS DO DURING MAJOR ORGANISATIONAL CHANGE
Michael Jones Management Lecturer School of Management and Marketing Faculty of Commerce UNIVERSITY OF WOLLONGONG NSW 2500 AUSTRALIA Tel: 61 2 4221 4706 Email: mjones@uow.edu.au

TRACK = Business Abstract Management texts have long been prescriptive regarding management practice, recommending managers do this, and managers do that, to ensure greater and greater effectiveness. Only a relatively minor proportion of management researchers have gone into the field to observe just what managers actually do. Change management literature tends to be prescriptive regarding how organisations should manage change, and why some leaders are better than others. There is a relative paucity of empirical information discussing what effective change managers actually do. This paper aims to present empirical data from a longitudinal change management research study to develop an enhanced understanding of what managers do during major organisational change. The first part provides a comprehensive overview of the main empirical studies of ‘what change do managers do’ over the last fifty...

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