Management matters in retail

Topics: Management, Retailing, Lean manufacturing Pages: 110 (16966 words) Published: December 4, 2013
Management matters in retail

Management matters in retail
Working paper 13, APRIL 2010

The Institute for Competitiveness & Prosperity is an independent not-for-profit organization established in 2001 to serve as the research arm of Ontario’s Task Force on Competitiveness, Productivity and Economic Progress. The mandate of the Task Force, announced in the April 2001 Speech from the Throne, is to measure and monitor Ontario’s competitiveness, productivity, and economic progress compared to other provinces and US states and to report to the public on a regular basis. In the 2004 Budget, the Government asked the Task Force to incorporate innovation and commercialization issues in its mandate. Working papers published by the Institute are intended to inform the work of the Task Force and to raise public awareness and stimulate debate on a range of issues related to competitiveness and prosperity. The Task Force publishes annual reports to the people of Ontario each November.

How to contact us

Executive Director

To learn more about the Institute and the Task Force
please visit us at:

James Milway
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Should you have any questions or comments, you may
reach us through the web site or at the following address:
The Institute for Competitiveness & Prosperity
180 Bloor Street West, Suite 1000
Toronto, Ontario M5S 2V6
Telephone 416.920.1921
Fax 416.920.1922

It is the aspiration of the Task Force and the Institute to have a significant influence in increasing Ontario’s competitiveness, productivity, and capacity for innovation. We believe this will help ensure continued success in creating good jobs, increasing prosperity, and building a higher quality of life for all Ontarians. We seek breakthrough findings from our research and propose significant innovations in public policy to stimulate businesses, governments, and educational institutions to take action.

Tamer Azer
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Katherine Chan
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Anam Kidwai
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Lloyd Martin
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Aaron Meyer
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Comments on this working paper are welcome and should be directed to the Institute for Competitiveness & Prosperity. The Institute for Competitiveness & Prosperity is funded by the Government of Ontario through the Ministry of Economic Development and Trade.

Adrienne Ross
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Ying (Sunny) Sun
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Copyright © April 2010
The Institute for Competitiveness & Prosperity
ISBN 978-0-9809783-6-0

Project Team

Design Hambly & Woolley Inc.
Illustration Blair Kelly

Daniela Scur Project Manager
Jack Bolland Supervisor
Sean Brandreth Supervisor
Blaise Bolland
Joshua Booth
Vadim Dorfman
Raswinder Gill
Alison McMeekin
Nikolina Miljevik
Alam Aguilar-Platas
Scott Sameroff

Management matters in retail
Working paper 13, APRIL 2010


Exhibit 1Pressure and support drive all three elements of the Innovation System


Exhibit 2 Managers play an important part in creating Pressure and Support in all elements of the Innovation System


Exhibit 3 Canadian managers are less well educated than their US counterparts


Exhibit 4New management techniques are associated with increases in productivity and prosperity


Exhibit 5 Canada’s retail management matches US performance


Exhibit 6 Most of Canada’s best managed retail operations are US-owned multinationals


Exhibit 7 Canada trails the US in adoption and implementation of best practice operations processes


Exhibit 8 Canada lags world’s best performers in most operations management questions


Exhibit A Manufacturers are better...
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