Management Information Systems Case Study

Topics: Customer relationship management, Accounting software, SAP AG Pages: 2 (442 words) Published: March 26, 2011
Week 4
4.7 Case Study

“Wolf Peak International: Failure and Success in Application Software for the Small Business to Small to Medium Enterprise”

1) Problems with upgrades from Quick books to new accounting software package? How could they have avoided? These problems could have been avoided if when they made the initial decision for replacement of QuickBooks, they should have advised with a finance person before the change and or never made the change in the first place. Quick books was user friendly for the staff, and the newly implemented accounting system was more sophisticated and complicated accounting system than what everyone was used to. Nobody knew how to extract financial or operational data to make critical business decisions. Problems developing reusable reports were also a problem, this became too time consuming.

2) Why did SAP’s Business One prove to be a better choice for Wolf Peak than the new accounting software? Give Examples. SAP was designed specifically for Wolf Peak’s Business, and offered affordable promises and provided rapid return on investments, provided accurate up to the minute view of the business. SAP was a simple environment therefore the employees learned SAP Business One quickly and used it effectively. SAP’s Journey team came to the business to implement and demonstrate how the system worked. The benefits far outweighed the initial costs of original accounting software that was purchased after QuickBooks. XL Reporter is a program that comes with SAP Business One that lets the company builds custom reports that proved extremely helpful. Wolf Peak is now expanding SAP into the warehouse for inventory and management as well as CRM Customer Relationship Management. Overall SAP Business One is fulfilling and assisting all aspects of Wolf Peak’s business.

3) Should most SME’s use an integrated business software suite like Sap Business One instead of specialized accounting and other business software...
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