Management Information System
Study Questions
Using MIS 3e
Chapter 7
Business Process Management
David Kroenke
Q1 Why is business process management important to organizations?
Q2 Q3 Q4 Q5 Q6 Q7 Q8 How do organizations solve process problems? What role do information systems play in business processes? What are the most common functional applications used today? What are the problems with functional information systems? What are the functions and characteristics of customer relationship management (CRM) information systems? What are the functions and characteristics of enterprise resource planning (ERP) information systems? 2020?
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
7-3
Chapter Preview
• Explore information systems within an organization, extend the business process discussion from Chapter 3, and work from the general to the specific. We begin with an overview of business process management, a systematic approach that modern businesses use to review and improve their business processes. Next, we’ll discuss the three ways of fixing business processes. Then, we’ll examine the role information systems play in business processes, and conclude the chapter with specific examples of information systems. We’ll survey functional IS and discuss the two most important crossfunctional IS: Customer Relationship Management (CRM) and Enterprise Resource Planning.(ERP). MRV has a process problem that has caused Mr. Butterworth to become “not a happy camper.” We’ll use that example to illustrate concepts in this chapter
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 7-2
Why Is Business Process Management Important to Organizations?
• Processing of an order at a typical online retailer. Figure 7-1 shows a Web page for REI
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Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
7-4
1
Why Is Business Process Management Important To Organizations?
Tasks for processing an order Figure 7.2
Using MIS 3e
Chapter 7
Business Process Management
David Kroenke
Q1 Why is business process management important to organizations?
Q2 Q3 Q4 Q5 Q6 Q7 Q8 How do organizations solve process problems? What role do information systems play in business processes? What are the most common functional applications used today? What are the problems with functional information systems? What are the functions and characteristics of customer relationship management (CRM) information systems? What are the functions and characteristics of enterprise resource planning (ERP) information systems? 2020?
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
7-3
Chapter Preview
• Explore information systems within an organization, extend the business process discussion from Chapter 3, and work from the general to the specific. We begin with an overview of business process management, a systematic approach that modern businesses use to review and improve their business processes. Next, we’ll discuss the three ways of fixing business processes. Then, we’ll examine the role information systems play in business processes, and conclude the chapter with specific examples of information systems. We’ll survey functional IS and discuss the two most important crossfunctional IS: Customer Relationship Management (CRM) and Enterprise Resource Planning.(ERP). MRV has a process problem that has caused Mr. Butterworth to become “not a happy camper.” We’ll use that example to illustrate concepts in this chapter
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 7-2
Why Is Business Process Management Important to Organizations?
• Processing of an order at a typical online retailer. Figure 7-1 shows a Web page for REI
•
• •
•
•
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
7-4
1
Why Is Business Process Management Important To Organizations?
Tasks for processing an order Figure 7.2