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Management Functions
Library Best Practices Emerging from Applications of Balanced Scorecard in TCS

Sushma Arora
Assistant General Manager Tata Consultancy Services New Delhi

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“One must forever strive for excellence or even perfection, in any task however small, and never be satisfied with the second best….” …. JRD Tata, 1965

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Outline
• About TCS • About Library & Information Services Function (LIS) in TCS • Balanced Scorecard (BSC) • Emerging Practices in LIS
- Vision, Mission, Values of TCS (i) User Perspective (ii) Financial Management (iii) Internal Processes (iv) Learning & Development

• End Note

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Film

Journey to Excellence

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Corporate @ Air India

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About TCS
• Established in 1968 • Leading IT company of Asia • First IT Company to cross US$ 3 Billion mark in revenues • Works equally well in International & Indian Market • Operates from 164 offices in 34 countries • Over 83,500 employees from 60 nationalities

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About TCS
Continued…

• Major Business areas: BFSI, Insurance, Telecom, Transportation, Healthcare etc. • Aiming to be among global Top 10 by 2010. • Proactive in using latest management models/tools – TBEM, CMM, PCMM, Six Sigma, Six Hats etc. • Total alignment of all the functions with business.

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About LIS in TCS
• • • • • LIS function started in 1970 Presently network of 52 Libraries Aligned with vision, mission, goals of organization Over 100 Library staff Developing librarians as Business Domain Experts

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Balanced Scorecard
• The Performance Measurement tool developed by Kaplan & Norton • Measures how you are doing presently that may impact future performance • Translates the strategic plan into measurable actions • Balances all the perspectives of running the business • Timely actions to meet targets

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Balanced Scorecard
Continued…

• All the perspectives of BSC are interconnected and aligned to corporate vision & each other • The Goal of each perspective cascades from top to bottom
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