Management
BPA 11303: PRINCIPLES OF MANAGEMENTGROUP ASSIGNMENTSECTION 1SEMESTER/ SESI 12012/2013 FACULTY OF TECHNOLOGY MANAGEMENT AND BUSINESS |
AYER HITAM HOTEL
NO.3 JALAN BESTARI 1,TAMAN BESTARI, 86100 AYER HITAM ,
JOHOR.
1.0 Introduction
Ayer Hitam Hotel is a new hotel available in Ayer Hitam. It was established on 16 April 2012 and located in Jalan Bestari, Ayer Hitam, Johor which is very strategy and easy for people to find out. The owner of the Ayer Hitam Hotel is Mr. Yong Poh Cheong who was born on year 1963. The hotel was named Ayer Hitam Hotel because the owner thinks that it will be easier for people to remember the name since the zone of the hotel was Ayer Hitam. At the same time, it could be a strategy for them to attract and keep customers to patronage since the name of the hotel was easier to remember. There are total 48 rooms available in the hotel. The hotel had provide different room packages which included budget room, superior view twin, superior twin, standard queen, standard view queen, deluxe view, deluxe, family view and family suite.
There are total 10 staffs in the hotel which included a manager, two supervisors with six workers which are below them and a cleaner. The manager is responsible to coordinate and oversee the work activities of others so that the company’s goal can be accomplished. Then, the supervisors are divided into two departments which are housekeeping and reception. The supervisors are responsible to supervise the workers’ work performances. The housekeepers are responsible to make sure that the room guests are clean, satisfy, comfortable and ready for new guests. At the same time, the receptionists are responsible to handle guest’s reservation and provide information to guests. Next, the cleaner are responsible to keep the hotel clean, satisfy and comfortable at all time.
1.1 Organizing Chart
HOUSEKEEPER
HOUSEKEEPER
SUPERVISOR
RECEPTION
SUPERVISOR
HOUSEKEEPING
RECEPTIONIST
CLEANER
HOUSEKEEPER
AYER HITAM HOTEL
NO.3 JALAN BESTARI 1,TAMAN BESTARI, 86100 AYER HITAM ,
JOHOR.
1.0 Introduction
Ayer Hitam Hotel is a new hotel available in Ayer Hitam. It was established on 16 April 2012 and located in Jalan Bestari, Ayer Hitam, Johor which is very strategy and easy for people to find out. The owner of the Ayer Hitam Hotel is Mr. Yong Poh Cheong who was born on year 1963. The hotel was named Ayer Hitam Hotel because the owner thinks that it will be easier for people to remember the name since the zone of the hotel was Ayer Hitam. At the same time, it could be a strategy for them to attract and keep customers to patronage since the name of the hotel was easier to remember. There are total 48 rooms available in the hotel. The hotel had provide different room packages which included budget room, superior view twin, superior twin, standard queen, standard view queen, deluxe view, deluxe, family view and family suite.
There are total 10 staffs in the hotel which included a manager, two supervisors with six workers which are below them and a cleaner. The manager is responsible to coordinate and oversee the work activities of others so that the company’s goal can be accomplished. Then, the supervisors are divided into two departments which are housekeeping and reception. The supervisors are responsible to supervise the workers’ work performances. The housekeepers are responsible to make sure that the room guests are clean, satisfy, comfortable and ready for new guests. At the same time, the receptionists are responsible to handle guest’s reservation and provide information to guests. Next, the cleaner are responsible to keep the hotel clean, satisfy and comfortable at all time.
1.1 Organizing Chart
HOUSEKEEPER
HOUSEKEEPER
SUPERVISOR
RECEPTION
SUPERVISOR
HOUSEKEEPING
RECEPTIONIST
CLEANER
HOUSEKEEPER