Make my trip

Topics: Hotel, Binary relation, Service, Preference, Consumer theory, Public house / Pages: 6 (867 words) / Published: Jun 12th, 2014
Q.1 Have you ever done an online booking through make my trip?
Yes
40
No
0
Total
40

Out of the 40 respondent 100% say that they have done an online booking through make my trip.

Q.2 What Kind of services do you generally use ?
Domestic Flights
10
Domestic Hotels
10
Hotels + Flights
20
None
0
Total
40

Out of the 40 respondent 25% say that they have used Domestic Flight services, 25% say that they have used Domestic Hotel Services, 50% say that they have used Hotels + Flights booking through make my trip.

Q.3 In terms of value for money, how would you rate make my trip for the services provided?
Very Expensive
3
Expensive
14
Moderate
21
Low Priced
2
Total
40

Out of the 40 respondent 7.5% say that services provided by make my trip is very expensive, 35% say that services provided by make my trip is expensive, 52.5% say that services provided by make my trip is moderate, 5% say that services provided by make my trip is low priced.

Q.4 In case of cancellation of a booking, did you receive your prescribed refund amount within the specified period of seven days?
Yes
30
No
10
Total
40

Out of the 40 respondent 25% say that they received their prescribed refund amount within the specified period of seven days and 75% say that they did not received their prescribed refund amount within the specified period of seven days.

Q.5 what is the class of hotels that is provided by make my trip in hotel bookings?
Seven Star
5
Five Star
15
Three Star
20
Regular
0
Total
40

Out of the 40 respondent 12.5% say that the hotels provided by make my trip in hotel bookings is 7-star, 37.5% say that the hotels provided by make my trip in hotel bookings is 5-star, 50% say that the hotels provided by make my trip in hotel bookings is 3-star and 0% say that the hotels provided by make my trip in hotel bookings is Regular.

Q.6 According to your personal experience was hotel service of a particular hotel at

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