Maintrel Ltd. Case study analysis
Executive Summary
The main issue that has been identified in this case study is a combination of a managers poor leadership and a highly valuable, up and coming employee's need for affiliation.
Problem Statement
The Engineering Manager, Jack Manning, prefers to avoid confrontation and has used his influence to have a report written by one of his top employees named Jack Rogers “literally thrown out the window” in order to avoid any confrontation that might arise as a result of inefficiencies pointed out by the report. To avoid any further confrontation he has kept Rogers on the outside looking in with regards to a decision involving his report. This, in association with other circumstances, has upset Rogers to the point where feels neglected and has decided to hand in a letter of resignation. Jack Rogers is regarded as the best Engineering Designer the company has seen and given Maintrel Ltd.'s lack of experienced staff, the company cannot afford to lose him.
Problems/Sub-problems/Issues
There are a few sub-issues that need to be addressed within Maintrel Ltd. the following paragraphs sequentially point out the issues of: poor customer relations interdepartmental relationships poor leadership/management
The client, Felicity Ltd., is described as leaving Maintrel Ltd. “out in the cold” as a result of previous mistakes made by Maintrel when they first installed a piece of machinery for them that created both an “engineering and financial mess”. Maintrel Ltd. underbid everyone for a “second chance” project to the point where they essentially received no financial benefit; therefore the project could have been viewed as complimentary in order to mend a previously broken or tattered relationship between the two firms. Phillips' current attitudes and behaviours of “it's the client's money” towards the handling of the Calgary Project could compromise the repaired relations and Rogers has identified this.
Aside from issues directly surrounding
The main issue that has been identified in this case study is a combination of a managers poor leadership and a highly valuable, up and coming employee's need for affiliation.
Problem Statement
The Engineering Manager, Jack Manning, prefers to avoid confrontation and has used his influence to have a report written by one of his top employees named Jack Rogers “literally thrown out the window” in order to avoid any confrontation that might arise as a result of inefficiencies pointed out by the report. To avoid any further confrontation he has kept Rogers on the outside looking in with regards to a decision involving his report. This, in association with other circumstances, has upset Rogers to the point where feels neglected and has decided to hand in a letter of resignation. Jack Rogers is regarded as the best Engineering Designer the company has seen and given Maintrel Ltd.'s lack of experienced staff, the company cannot afford to lose him.
Problems/Sub-problems/Issues
There are a few sub-issues that need to be addressed within Maintrel Ltd. the following paragraphs sequentially point out the issues of: poor customer relations interdepartmental relationships poor leadership/management
The client, Felicity Ltd., is described as leaving Maintrel Ltd. “out in the cold” as a result of previous mistakes made by Maintrel when they first installed a piece of machinery for them that created both an “engineering and financial mess”. Maintrel Ltd. underbid everyone for a “second chance” project to the point where they essentially received no financial benefit; therefore the project could have been viewed as complimentary in order to mend a previously broken or tattered relationship between the two firms. Phillips' current attitudes and behaviours of “it's the client's money” towards the handling of the Calgary Project could compromise the repaired relations and Rogers has identified this.
Aside from issues directly surrounding