Mahindra Project
People’s Education Society and Trust’s
Belgaum Institute of Management Studies, MBA, Belgaum.
(Approved by AICTE & Affiliated to Karnataka University Dharwad)
“A STUDY ON CUSTOMER SATISFACTION LEVEL REGARDING AFTER SALES SERVICES OF MAHINDRA & MAHINDRA AT SUTARIA AUTOMOBILES SERVICE CENTER BELGAUM”
A Report Submitted in Partial Fulfillment of The Requirement for the Award of MASTER’S DEGREE IN BUSINESS ADMINISTRATION
2005-2006
Submitted by
GIREESH .A. KALE
Exam No. MBA05006014
Institute Guide: Mr. M.N.Manik
Faculty (Marketing) AUTOMOBILES)
Company Guide: Mr. DINESH SHAH
PARTNER (SUTARIA
BELGAUM
BELGAUM INSTITUTE OF MANAGEMENT STUDIES (MBA)
People’s Education Society and Trust’s
Belgaum Institute of Management Studies, MBA
Adjacent to KUD PG Center, Bhutramanhatti, Belgaum.
Dharwad.) (Recognized by AICTE, New Delhi & Affiliated to Karnataka University
CERTIFICAT E
This is to certify that Mr. GIREESH A KALE, K.U.D. Examination No. MBA05006014 of MBA II Semester has successfully completed his Summer In plant Training 2005-2006 for the said period of 2 months from May 15 to July 15, 2005.
Project Guide
Director
Date: ____________
BELGAUM INSTITUTE OF MANAGEMENT STUDIES (MBA)
ACKNOWLEDGEMENT I take this opportunity to express my humble and deep sense of gratitude to our esteemed director and respected professors and guide for the constant help rendered for successful completion this project report. I gladly take this opportunity to thank professor M.N.MANIK for his kind help and encouragement during the study .I also thank him for his valuable guidance and constructive ideas. I Sincerely thank Mr.Dinesh D Shah sales in charge, which selected me and gave me an opportunity to work in this organization and I thanks for his valuable suggestions and guidance throughout the study period. I am grateful Mr. Mahindra owner of work’s shop, who has given me a lot support for my project. My special and sincere thanks to my
Belgaum Institute of Management Studies, MBA, Belgaum.
(Approved by AICTE & Affiliated to Karnataka University Dharwad)
“A STUDY ON CUSTOMER SATISFACTION LEVEL REGARDING AFTER SALES SERVICES OF MAHINDRA & MAHINDRA AT SUTARIA AUTOMOBILES SERVICE CENTER BELGAUM”
A Report Submitted in Partial Fulfillment of The Requirement for the Award of MASTER’S DEGREE IN BUSINESS ADMINISTRATION
2005-2006
Submitted by
GIREESH .A. KALE
Exam No. MBA05006014
Institute Guide: Mr. M.N.Manik
Faculty (Marketing) AUTOMOBILES)
Company Guide: Mr. DINESH SHAH
PARTNER (SUTARIA
BELGAUM
BELGAUM INSTITUTE OF MANAGEMENT STUDIES (MBA)
People’s Education Society and Trust’s
Belgaum Institute of Management Studies, MBA
Adjacent to KUD PG Center, Bhutramanhatti, Belgaum.
Dharwad.) (Recognized by AICTE, New Delhi & Affiliated to Karnataka University
CERTIFICAT E
This is to certify that Mr. GIREESH A KALE, K.U.D. Examination No. MBA05006014 of MBA II Semester has successfully completed his Summer In plant Training 2005-2006 for the said period of 2 months from May 15 to July 15, 2005.
Project Guide
Director
Date: ____________
BELGAUM INSTITUTE OF MANAGEMENT STUDIES (MBA)
ACKNOWLEDGEMENT I take this opportunity to express my humble and deep sense of gratitude to our esteemed director and respected professors and guide for the constant help rendered for successful completion this project report. I gladly take this opportunity to thank professor M.N.MANIK for his kind help and encouragement during the study .I also thank him for his valuable guidance and constructive ideas. I Sincerely thank Mr.Dinesh D Shah sales in charge, which selected me and gave me an opportunity to work in this organization and I thanks for his valuable suggestions and guidance throughout the study period. I am grateful Mr. Mahindra owner of work’s shop, who has given me a lot support for my project. My special and sincere thanks to my