Magic Muffler

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Running head: COMPREHENSIVE CASE

Assignment # 2: “Muffler Magic”
Brenda Sturdivant
Instructor: Professor Kimberly Cox
Human Resource Management - BUS310
February 27, 2011

“Muffler Magic” Specify three recommendations about the functions of recruiting, selection, and training that you think Ron Brown should be addressing with his HR manager now. Rob Brown should hold a recruiting planning meeting with the HR manager to discuss strategies used to recruit, select, and train employees. Since he has 25 automobile service centers, it would be a wise to centralize the recruitment and training in one location. This alone could strengthen his business image. One way to recruit good mechanic is to consult with the technical community colleges to recruit students for entry level jobs. Students can be offered part-time entry level technician positions. The students can be given the opportunity to assist the experienced mechanic and learn automotive work. They can start out by performing basic duties such as cleaning oil spills, maintaining tools and equipment. This can also give the experience mechanic more time to focus on performing quality work to receive high customer satisfaction. For recruiting experience technicians, he can use ads and websites. In the ads, whether it is newspapers or websites; he needs to make sure to display the advantages of working for his automotive repair service centers. Effective advertisement will make his business appealing and rewarding to work for. This can attract a pool of experienced mechanics and technicians to apply to his business. When HR prescreens the applicants they should make sure the applicants provide education, job experience, job history, and references. This information is vital in determining who is eligible and it can also hold prediction on who will actually succeed on the job. Background and reference checks should be conducted to confirm the validity of information in the application. In the



References: Boone, L., & Kurtz, D. (2010). Contemporary Business. New Jersey: John Wiley and Sons Inc. Publisher. Cekada, Tracey L. (2010). Profession Safety, Vol. 55 Issue 3, p.28-33, 6p. Hellriegel, D., & Slocum, J.W. (2007). Organizational Behavior. Ohio: Thomson Learning, Inc. Publisher.

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