“At the heart of our business is the importance we place on the experiences of the travelers passing through our terminals.” Abu Dhabi International Airport
Located in the capital of the United Arab Emirates, Abu Dhabi, and operated by Abu Dhabi Airports Company (ADAC) since 2006, Abu Dhabi International Airport runs 24 hours a day, seven days a week. Helping to connect people and places is what the airport do best. As a base for more than 52 airlines flying to and from some 85 cities in over 49 countries, the objective at Abu Dhabi International Airport is to make passenger journeys smoother, safer and more enjoyable. By adopting the latest technological advancements, upholding the strictest international safety standards and never forgetting the importance of warmth and service, we know this is achievable. Abu Dhabi international airport have won several awards reflecting its commitment to fulfill its objective and in reflective to customer rights in Abu Dhabi. The airport won over 28 awards from the year 2007 constantly until date, the award varies from “Best website Four categories”. “Best Airport in The Middle East Award”, “Air Cargo Excellence”, “Best Airport for Tax Free Shopping, Globally”, “Best Premium Service Airport” and much more.
Description of the problem
Keeping the above in mind, it’s important for the Abu Dhabi Airport to keep delivering this level of excellence, yet with growth come challenge and deviation in the performance, and that is what this paper is about. A variance problem in delivering customer rights in check-in services, and for the limitation of this problem the writer chooses to talk about the right to be informed.
Analysis of the problem
The fulfillment of the customer right “the right to be informed” can be tricky, if one would assume that posting the information in the website is enough, it’s a plus point yet not enough specially with recognition of the competitiveness of the aviation...
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