LYT2 Task1
LYT2: Current and Emerging Technology
Assessment Code: LYT2 – Task1
Date: 04/04/2015
Background Simple Getaways, Inc., a travel agency with twelve (12) offices located throughout the western United States, employing roughly one hundred eighty (180) to three hundred sixty (360) employees, experienced challenges of process and productivity related to company growth. Among these are a decentralized systems environment, limited office and systems collaboration, and legacy (paper flow) human resource and administrative processes. SGI executives understand that further organization growth may be limited if the technological and process challenges are not addressed and have approved the implementation of an updated information system to improve productivity.
Key Stakeholder Challenges Several challenges currently affect the business operations for Simple Getaways, Inc. staff and management. Among them is the need to collaborate on documents both inter-office and intra-office. SGI currently operates with each location housing their own internal file server where the locations’ documents are stored which limits the availability and access between offices. Any interoffice sharing of documents is generally accomplished through email which is then edited and either returned to the original sender or forwarded to additional offices. This has historically produced results such as multiple document versions in distribution, and incorrect or outdated information being utilized in the decision making process. This can have a negative impact on customer service if the incorrect information is utilized to book travel for a client with pricing that is either too high or too low. It can also affect SGI as a company if outdated information is used in planning for future travel promotions, discounts, and financial projections.
The previously mentioned challenge currently affecting Simple Getaways, Inc. is also exacerbated by the fact that each office maintains their own
Assessment Code: LYT2 – Task1
Date: 04/04/2015
Background Simple Getaways, Inc., a travel agency with twelve (12) offices located throughout the western United States, employing roughly one hundred eighty (180) to three hundred sixty (360) employees, experienced challenges of process and productivity related to company growth. Among these are a decentralized systems environment, limited office and systems collaboration, and legacy (paper flow) human resource and administrative processes. SGI executives understand that further organization growth may be limited if the technological and process challenges are not addressed and have approved the implementation of an updated information system to improve productivity.
Key Stakeholder Challenges Several challenges currently affect the business operations for Simple Getaways, Inc. staff and management. Among them is the need to collaborate on documents both inter-office and intra-office. SGI currently operates with each location housing their own internal file server where the locations’ documents are stored which limits the availability and access between offices. Any interoffice sharing of documents is generally accomplished through email which is then edited and either returned to the original sender or forwarded to additional offices. This has historically produced results such as multiple document versions in distribution, and incorrect or outdated information being utilized in the decision making process. This can have a negative impact on customer service if the incorrect information is utilized to book travel for a client with pricing that is either too high or too low. It can also affect SGI as a company if outdated information is used in planning for future travel promotions, discounts, and financial projections.
The previously mentioned challenge currently affecting Simple Getaways, Inc. is also exacerbated by the fact that each office maintains their own
References: BambooHR. (2015, April 12). BambooHR Tour. Retrieved from BambooHR, LLC. Web site: http://www.bamboohr.com/tour.php Microsoft. (2015, April 11). Office 365 Business Premium. Retrieved from Office: https://products.office.com/en-us/business/office-365-business-premium Microsoft. (2015, April 11). Office 365 File Sharing Online Collaboration Tools. Retrieved from Office: https://products.office.com/en-us/business/office-365-file-sharing-online-collaboration-tools