N.J. Osentoski-Monsma & A. Nielsen-de Vries
firstname.lastname@example.org / email@example.com
Rotterdam, 00 januari 2007
(cost, quality, flexibility, delivery)
Functional strategies in
Strategic Decisions (process,
quality system, capacity, and inventory)
Consistent pattern of decisions
Operations Strategy Process
Projects & Junior
Projects & Junior
Supply Chain Mgt
Roger G. Schroeder, Susan Meyer Goldstein &
M. Johnny Rungtusanatham, Operations
Management in the Supply Chain: Decisions
and Cases, 2013 (6th edition),
Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
Schroeder e.a., Operations Management in
the Supply Chain
W1 – c1 & 2 – Operations and SCM
w2 – c6 & 11– Process thinking, Forecasting
w3 – c12 – Capacity planning
W4 – c13 – Scheduling Operations
w5 – c15 & 16 – Inventory & MRP
w6 – c7 – Lean thinking
w7 – c4 – Process selection
w8 – Review
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Chapter 1 Outline
Why Study Operations Management?
Definitions of Operations Management and Supply Chains
Decisions at Pizza U.S.A.
Operations Decisions - A Framework with Contingencies
Cross-Functional Decision Making
Operations as a Process
Contemporary Operations Themes
Why Operations Management?
• Cross-functional nature of decisions
• Operations is a major function in every organization
• Principles of process thinking can be applied across the organization
• Operations Management is an interesting and challenging field of study
Definition of Operations Management
The operations function of an organization is
responsible for producing and delivering goods or
services of value to customers of the organization.
Operations managers make decisions to manage
the transformation process that converts inputs
into desired finished goods or services.
Value to the customer
Key Points in OM Definition
The operations manager must decide:
• Process, quality, capacity, inventory
Major functional areas in organizations:
• Operations, marketing, finance
Planning and controlling the transformation process and its
Definition of Supply Chain
• Network of manufacturing and service operations that supply one another
• From raw materials through production to the end consumer • Flows of materials, money, and information
• Links operations across organizations
Major Decisions at Pizza USA
• How should we produce pizzas?
• How do we meet quality standards and ensure a good customer experience?
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