Logistics and Customer Service
一、True/False Questions
1、Logistics clearly contributes to time and form utility.
2、The purpose of logistics is to maximize customer service.
3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics.
4、The Internet has done little to improve logistical effectiveness and efficiency.
5、Logistics offers many companies an important route for creating marketing superiority.
6、It is better for a logistics manager to be a generalist rather than a specialist.
7、The logistics channel is the most important of the marketing channels.
8、Stockouts refer to a situation where a company is out of an item at the same time that there is demand for that item.
9、The supply-chain concept originated in the logistics literature.
10、JIT II is a supplier integration program that allows different suppliers to interact with each other on a regular basis.
11、Because customer needs and wants change relatively quickly, supply chains should be fast and lean.
12、Formal partnerships are more likely than informal ones to result in improved long-term supply-chain performance.
13、The Internet has been referred to as the greatest force of commodization known to man, for both goods and services.
14、Co-opetition is a concept that suggests that companies can be competitors in some situations while working together in other situations.
15、Most ERP systems tend to be relatively weak when it comes to logistics and supply chain requirements.
16、Contemporary third-party logistics has existed since about 1975.
17、In general terms, order management refers to how a firm handles incoming orders.
18、The shorter and more consistent the order cycle, the less inventory that is needed by one’s customers.
19、The order cycle refers to the series of events that occur between the time a customer places or sends an order and the time the seller receives the order.
20、An order is entered into the system so that it may be filled in the order transmittal component
1、Logistics clearly contributes to time and form utility.
2、The purpose of logistics is to maximize customer service.
3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics.
4、The Internet has done little to improve logistical effectiveness and efficiency.
5、Logistics offers many companies an important route for creating marketing superiority.
6、It is better for a logistics manager to be a generalist rather than a specialist.
7、The logistics channel is the most important of the marketing channels.
8、Stockouts refer to a situation where a company is out of an item at the same time that there is demand for that item.
9、The supply-chain concept originated in the logistics literature.
10、JIT II is a supplier integration program that allows different suppliers to interact with each other on a regular basis.
11、Because customer needs and wants change relatively quickly, supply chains should be fast and lean.
12、Formal partnerships are more likely than informal ones to result in improved long-term supply-chain performance.
13、The Internet has been referred to as the greatest force of commodization known to man, for both goods and services.
14、Co-opetition is a concept that suggests that companies can be competitors in some situations while working together in other situations.
15、Most ERP systems tend to be relatively weak when it comes to logistics and supply chain requirements.
16、Contemporary third-party logistics has existed since about 1975.
17、In general terms, order management refers to how a firm handles incoming orders.
18、The shorter and more consistent the order cycle, the less inventory that is needed by one’s customers.
19、The order cycle refers to the series of events that occur between the time a customer places or sends an order and the time the seller receives the order.
20、An order is entered into the system so that it may be filled in the order transmittal component