Listo Systems is a graphic service agency and is one of the leading companies within the sector. They recently implemented a new black box technology which resulted in a demand for trainings for the employees as well as “train-the trainer” sessions. Cami Machado is responsible for conducting these sessions and she feels well prepared. She is also the one who represents the company at an annual Computer Graphic Service Trade Show.
Key Issues and Problems:
Cami Machado has previous experiences and therefore feels confident and eager for the first session of the trainings. However, the general evaluations of the course were poor and most of the trainers had no clue of what was expected from them. Although Cami is not worried, her manager realizes that something needs to be done.
The second issue is related to the Graphic Service Trade Show where Cami routinely represents Listo Systems. This year because of the occurring changes, Listo has scheduled a private presentation for key contacts. Cami is assigned to give a flashy, multimedia overview of the clients benefits of the new “black box system”. However, she is procrastinating and thinks that from sales or marketing would be better suited for this task.
Cami knows that she could do a good job making the “glamour show”, however she wants to have the presentation reassigned. In this case Cami is able but unwilling and therefore her performance readiness is R3 (at level 3). She prefers to talk to the “real” people with “real” questions.
As for the trainings that she has been assigned to organize, Cami feels herself able, confident and willing (R4). In the past she has taught Information Technology courses at a local university and for that reason she feels well prepared. She has spent two weeks preparing detailed manuals however the professional trainers do not share her enthusiasm and confidence. From their perspective,