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listen up
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Quashandra Slaughter
Listen Up!
August 2, 2013
HCA/230
Linda Jones

Memorandum
To: All staff
From: Lead Healthcare administrator
Date: 8/2/2013
Re: Listen Up!
I’m sending a quick memo to remind all staff about our collaborative communication policy. I will briefly remind all of the importance of active listening which would help us continue to keep our environment as positive as possible. According to Wikipedia.org, Active listening is a communication technique that requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties. When interacting, people often "wait to speak" rather than listening attentively. They might also be distracted. Active listening is a structured way of listening and responding to others, focusing attention on the "function" of communicating objectively as opposed to focusing on "forms", passive expression or subjectivity.

There are three main elements that consist of active listening. Comprehending, retaining, and responding. Remembering and knowing these elements will help you promote yourself as a professional. Comprehending is when you are able to understand what is being said. Even though this can be a challenge when listening to different languages and trying to catch there



References: Wikipedia.org

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