Library Satisfaction Survey
SHERIDAN COLLEGE
Report of the
Library Satisfaction Survey
From
The Perspective of ESL Program Students
Business Communication Course
Submitted to: Date Submitted: 17th February 2011
Library Satisfaction Survey
Abstract This report is based on the survey on the library, one of the many services available at Sheridan College. The survey was conducted with ESL programs students and staff at Sheridan College on 10-11 February 2011. The number of students who filled the questionnaire is eighteen students. The questionnaire consists of six main questions with some additional detailed questions about students (their ESL program levels, how long they have been in college, how frequently they have used library and which kinds of materials or services they have dealt with), also about their satisfaction levels on different areas of library 's facilities and services. We had been interviewing, for fifteen minutes, Mrs. Kathleen Oakey who is the Assistant Manager of the library to get some information about the library and her opinions about its services and problems. We noticed shortcoming in orientation program about library services for ESL students and most of them use the library for limited purposes. We observed that the level of noise in the library is unsatisfactory. In conclusion, we recommend that ESL programs must have a one day orientation program for all ESL students; and there should be strict regulations to preserve quietness in the library. We advise the management of the library to add more copies for most borrowed books and diversify the contents of the library.
Library Satisfaction Survey
Table of Contents
1. Introduction ……………………………………………………………… 4 2. The Library Satisfaction Survey a. General Information……………………………………………… 4 b. Description of Process…………………………………...………. 6 c. Analysis and Findings……………………………………....……. 7 3. Conclusion a. Summary of Major Findings
Report of the
Library Satisfaction Survey
From
The Perspective of ESL Program Students
Business Communication Course
Submitted to: Date Submitted: 17th February 2011
Library Satisfaction Survey
Abstract This report is based on the survey on the library, one of the many services available at Sheridan College. The survey was conducted with ESL programs students and staff at Sheridan College on 10-11 February 2011. The number of students who filled the questionnaire is eighteen students. The questionnaire consists of six main questions with some additional detailed questions about students (their ESL program levels, how long they have been in college, how frequently they have used library and which kinds of materials or services they have dealt with), also about their satisfaction levels on different areas of library 's facilities and services. We had been interviewing, for fifteen minutes, Mrs. Kathleen Oakey who is the Assistant Manager of the library to get some information about the library and her opinions about its services and problems. We noticed shortcoming in orientation program about library services for ESL students and most of them use the library for limited purposes. We observed that the level of noise in the library is unsatisfactory. In conclusion, we recommend that ESL programs must have a one day orientation program for all ESL students; and there should be strict regulations to preserve quietness in the library. We advise the management of the library to add more copies for most borrowed books and diversify the contents of the library.
Library Satisfaction Survey
Table of Contents
1. Introduction ……………………………………………………………… 4 2. The Library Satisfaction Survey a. General Information……………………………………………… 4 b. Description of Process…………………………………...………. 6 c. Analysis and Findings……………………………………....……. 7 3. Conclusion a. Summary of Major Findings
References: 1. Interview with the library Assistant Manager Mrs. Kathleen Oakey; Feb. 10, 2011, by Husain and Andres. 2. Sheridan College website, www.sheridanc.on.ca/ 3. Library brochure. ----------------------- [pic] [pic] [pic] [pic] [pic] [pic]