Review the range of groups and individuals whose communication needs must be addressed in own job role.
In my role as Team Leader with Deputising Responsibilities, I have a wide variety of people and organizations with whom I must communicate. On a day to day basis I must meet the communication needs of the service users, with whom I would ordinarily use a relaxed and informal tone and, in some cases, short words and phrases to simplify my language. At the moment, all of our service users are fully verbal in their communications so no Makaton is required.
When dealing with management, CQC, other agencies, professionals and parents or family, I would use a more sophisticated level of language but often find myself simplifying things here as well as there is a very wide range of understanding within this group.
In all aspects of language (verbal, written, body, and facial) and with all interactions I need to be very conscious of matters of confidentiality and insure that I do not give out information that is not specifically sanctioned for dissemination to the particular audience in question.
Explain how to support effective communication within own job role.
In my role it is important to develop and maintain good interpersonal relationships with everyone that I deal with; this provides a substrate for all levels of communication.
One of the ways that I support others to maintain effective communication at my workplace is by providing easy access to, and easy to use, template documents for staff to use when they have information that needs to be passed on. I listen to staff needs in this area and this has helped to keep the system simple and accessible. Maintaining a feeling of unity between the shifts also helps to promote good communication from one day to the next.
When dealing with staff, I try to use language