Letter of Complaint
Phileashia c Yellock
102 Myrtle Grove Rd.
New Bern, Nc 28562
00711800
Student id 21221829
August 2,2013
Mr. John Smith
Hotel Manager
Springhill suites
300 Hotel Dr
Myrtle beach, Sc 29578
Dear Mr. Smith,
I am writing to you about an error in the bill I paid for my 2 night stay at your Springhill suites in Myrtle beach on the dates of July 29 an July 30.
I was overcharged because the amount I was billed is different from the media advertisement: I made the reservation for this room by phone, I specifically asked the Reservations clerk whether the special rate I had seen advertised in the media would apply on the dates of my stay. After putting me on hold, she was gone for a few minutes, presumably checking with her supervisior. When she returned she told me that the reduced rate would indeed apply, and gave me a confirmation number, which was 21221829.
However, on the morning of my departure as I was checking out, I noticed that my bill for the 2 nights had been calculated at the regular room rate. When I mentioned to the desk staff person that I was supposed to get the special, he said that my reservation had been made by phone- that I had called the 800 number and had actually been talking to your central reservation office at your headquarters in New York. He also told me there was no local staff on duty at the moment who could deal with correcting any error, and since I had a flight to catch, I paid the amount billed.
I enclose a copy of my receipt and a copy of the advertisement showing the special rate, and request you send a check for the amount I was overcharged to the address on this letterhead.
Cordially,
Phileashia Yellock
102 Myrtle Grove Rd.
New Bern, Nc 28562
00711800
Student id 21221829
August 2,2013
Mr. John Smith
Hotel Manager
Springhill suites
300 Hotel Dr
Myrtle beach, Sc 29578
Dear Mr. Smith,
I am writing to you about an error in the bill I paid for my 2 night stay at your Springhill suites in Myrtle beach on the dates of July 29 an July 30.
I was overcharged because the amount I was billed is different from the media advertisement: I made the reservation for this room by phone, I specifically asked the Reservations clerk whether the special rate I had seen advertised in the media would apply on the dates of my stay. After putting me on hold, she was gone for a few minutes, presumably checking with her supervisior. When she returned she told me that the reduced rate would indeed apply, and gave me a confirmation number, which was 21221829.
However, on the morning of my departure as I was checking out, I noticed that my bill for the 2 nights had been calculated at the regular room rate. When I mentioned to the desk staff person that I was supposed to get the special, he said that my reservation had been made by phone- that I had called the 800 number and had actually been talking to your central reservation office at your headquarters in New York. He also told me there was no local staff on duty at the moment who could deal with correcting any error, and since I had a flight to catch, I paid the amount billed.
I enclose a copy of my receipt and a copy of the advertisement showing the special rate, and request you send a check for the amount I was overcharged to the address on this letterhead.
Cordially,
Phileashia Yellock