Letters of complaint usually include the following stages:
2. Problem - cause and effect
4. Warning (optional)
5. Closing 1. Background
This section describes the situation; e.g.
I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
I attended your exhibition Sound Systems 2014 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.
I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.
I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.
2. Problem Cause:
On 10 January 2014 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.
You sent us an invoice for $10,532, but did not deduct our usual 10% discount.
We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. Effect:
This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
Even after spending several wasted hours trying to register in this way, the computer would not accept my application.
I am therefore returning the invoice to you for correction.
This large number of errors is unacceptable to our customers, and we are therefore unable to sell these