OPERATION AND QUALITY CONTROL
|TIME |TOPICS |LEARNING OBJECTIVES | |Week 1 |Unit 1: |By the end of this unit students will be able to define: | | |Overview of Operation Management |Define and explain Operation Management. | | | |Explain the role of Operation Management in business. | | | |Describe the decisions that operations managers make. | | | |Describe the differences between service and manufacturing operations. | | | |Identify major historical developments in Operation Management | | | |Identify current trends in Operation Management. | | | |Describe the flow of information between Operation management and other business functions. | |Week 2 |Unit 2: |By the end of this unit students will be able to define: | | |Designing and Analysing Process |Define product design and its strategic impact on organization. | | | |Describe steps to develop a product design. | | | |Using break-even analysis as a tool in selecting between alternative products. | | | |Identity different types of processes and explain their characteristics. | | | |Understand how to use a process flowchart. | | | |Understand how to use process performance metrics. | | | |Understand current technology advancements and how they impact process and product design. | | | |Understand issues impacting the design of service operations. | |Week 3 |Unit 3: |By the end of this unit students will be able to define: | | |Product Design and Process Selection |Define product design and explain its strategic impact on organizations....
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