Lenovo Operation Management
Issues on operation management
With historical development, there are different concepts in operation management such as total quality management, supply chain management and inventory management.
Product: Lenovo Vs Dell
i. Quality control management The company of Lenovo did experience some quality management problems during the early years of the 21st century that had some mixed results. On the other hand, the company lost a domestic computer contract to its rival Dell to a chinese government agency because the agency viewed quality as having slipped at Lenovo (Saxon 2007). Although Saxon does not specify what the quality management problems were or how they were resolved, the net impact was to lose the potentially lucrative contract. …show more content…
The quality problem relates to low end server, laptops, and desktops, not the high-end server models. Channel checks indicate a noticeable increase in the number of machines that need to be serviced by Dell in the field shortly after delivery, and also units returned to Dell for replacement or repair. For the most part, Dell outsources assembly to offshore partners in Taiwan and China. It is not clear yet if the issues are caused by sloppy manufacturing or design flaws. They suspect the former, and will continue to check field data. In addition, Dell is struggling through early adoption of the Microsoft Vista operating system, and users may not be able to differentiate whether the problems they are having with new laptops stem from poor build quality, design issues, instability in the operating system or incompatibility in application components with Vista. Quality issues with Dell laptops are nothing new-we routinely saw evidence of that last …show more content…
As a result, the employees in the global supply chain team were being challenged to not only accelerate domestic growth with a faster and more cost-effective supply chain, but to also lay the groundwork for Lenovo’s expansion by strengthening its global supply network. The challenge is how to quantify qualitative measures and allow them to be a piece of data within the analytics formula. That is definitely the more complicated part. What they try to do is convert the voice of the customer into things like accurate invoicing and reported defects in packaging and delivery process, which you can
With historical development, there are different concepts in operation management such as total quality management, supply chain management and inventory management.
Product: Lenovo Vs Dell
i. Quality control management The company of Lenovo did experience some quality management problems during the early years of the 21st century that had some mixed results. On the other hand, the company lost a domestic computer contract to its rival Dell to a chinese government agency because the agency viewed quality as having slipped at Lenovo (Saxon 2007). Although Saxon does not specify what the quality management problems were or how they were resolved, the net impact was to lose the potentially lucrative contract. …show more content…
The quality problem relates to low end server, laptops, and desktops, not the high-end server models. Channel checks indicate a noticeable increase in the number of machines that need to be serviced by Dell in the field shortly after delivery, and also units returned to Dell for replacement or repair. For the most part, Dell outsources assembly to offshore partners in Taiwan and China. It is not clear yet if the issues are caused by sloppy manufacturing or design flaws. They suspect the former, and will continue to check field data. In addition, Dell is struggling through early adoption of the Microsoft Vista operating system, and users may not be able to differentiate whether the problems they are having with new laptops stem from poor build quality, design issues, instability in the operating system or incompatibility in application components with Vista. Quality issues with Dell laptops are nothing new-we routinely saw evidence of that last …show more content…
As a result, the employees in the global supply chain team were being challenged to not only accelerate domestic growth with a faster and more cost-effective supply chain, but to also lay the groundwork for Lenovo’s expansion by strengthening its global supply network. The challenge is how to quantify qualitative measures and allow them to be a piece of data within the analytics formula. That is definitely the more complicated part. What they try to do is convert the voice of the customer into things like accurate invoicing and reported defects in packaging and delivery process, which you can