Legal Case Study: Quiana Rainey

Quiana Rainey – Quiana is a very outgoing and personable candidate with a positive personality. She has a solid background in customer service roles, including those that require detail oriented work at a fast pace. Her most recent position was with OneAmerica. She worked in a high volume call center servicing retirement accounts for plan participates. She was in this role for 1 year, and had scheduled PTO time for a trip with her daughter. Upon returning to the company they advised her that even though her PTO time had been pre scheduled she was still required to call in each day that she was off. Since she had not done that they considered her time unexcused and she was let go from that role. Prior to this she worked for D&G Marketing.