Leadership Interview and Reflection Paper
Grand Canyon University
LDR-600 Leadership Styles and Development
April 24, 2013
When interviewing a leader in an organization in order to discover their leadership style one must ask critical questions. I had the opportunity to interview Casey Aguirre who is a Team Manager at the Salem Call Center for T-Mobile. Casey has been with T-Mobile for over 11 years. In this interview we discussed her leadership style, the steps she took to become a leader, her biggest challenges, and her greatest achievements among other things. While interviewing Casey I kept in mind the connection between women in leadership and the cultural disadvantages and advantages that women in leadership roles are faced with every day. T-Mobile Culture
At T-Mobile the culture is high energy and pressure. The mission statement for the company is to win back the hearts and minds of the customer. T-Mobile centers their culture on values and motivation through incentives. Becoming a leader at T-Mobile is a difficult task. Not only does a person have to perform at a high level, the candidate must also navigate what sometimes feels like a gauntlet of social mazes. Exposure is key to being successful at T-Mobile. A silent culture at T-Mobile is that turnover is expected and that certain leaders in the organization are there just to eliminate those that cannot perform. This is a perception of the culture; whether or not it is accurate perception can become reality. Casey Aguirre Team Manager
Casey has been with T-Mobile for 11 years. She started in the organization as a representative answering phone calls from customers. She was in this role for approximately 1 ½ years. She then was promoted to a Senior Representative and maintained that position for another 1 ½ years. As a proven leader she was again promoted to Coach. She led her team to number one in the nation. She stayed in that position for an addition 3 years. She then...
References: Aguirre, Casey. Team Manager. T-Mobile Interview of Women in Leadership. April 5, 2013.
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