Critically discuss how leaders can communicate effectively to develop staff and transform an organization, with particular emphasis on health care organization. Illustrate your argument with critical discussion of examples from clinical experience and the literature on leadership and communication. Introduction
According to Westwood (2001), effective communication was defined as a two-way process that leaders transfer the right message to the team members who receive the correct message and understand it simultaneously. Blake (2013) purposed that nurses always find job satisfaction if there is a good quality of communication in their workplaces. Therefore effective communication becomes an important element to retain manpower and avoid turnover of nurses. Oppositely, when communication breakdowns such as bias and misunderstanding occurs between team members, it will lead to a decline in job satisfaction of workers and even a irretrievable result such as medical incident (Dimigen et al., 2012). Burnard (1997) stressed that the nurse leaders must promote a harmony workplace environment through effective communication. On the other hands, clinical leaders can use communication as a motivation tool to increase morale of the team and prevent any medical error (Wolk, 1999). In this paper, the writer will explore different aspects of communication through clinical experience and find out how effective communication helps nurse leaders to obtain common understanding in team, prevent conflict and motivate all team members to achieve final goals of the organization. Background
In Hong Kong, community nurses visit elderly who are living in private old age homes everyday. Most of these elderly suffered from several chronic diseases and need intensive nursing care. As old age home staffs who are neither registered nor enrolled nurses always provide daily activities such as feeding and bathing to these frail elderly, there is a closely co-operational relationship between community nurses and old age home staffs. The job responsibilities of community nurses include educating and empowering the old age home staff in order to provide proper nursing care skills to the elderly and to maintain patient’s health. One day, an incident occurred in one of the old age homes of my working cluster. An old lady who newly started tube feeding suffered from aspiration pneumonia. Milk directly fed into the patient’s lung instead of her stomach since the old age home staff didn’t check the placement of feeding tube before feeding the patient. The old age home staff involved in the incident stated that she was a new staff and she’d never taught by a community nurse about the procedure of tube feeding whereas an experienced community nurse emphasized that she had taught the involved staff once. As a supervisor of the nursing team, the writer tried to investigate the incident and found out that communication breakdown between different parties was the “prime criminal” and the main factor of the incident. On the other hands, managing communication breakdown and promoting effective communication became the urgent and challenging issues faced by nurse leaders. Literature review
As already mentioned, communication is defined as sharing a mutual meaning between a group, an organization or even a community (Barrett, 2011). Daniels and Spiker (1991) believed that communication is not just simply sharing meaning but people can also obtain new ideas through the information sharing of communication process. The method of information and meaning transmission includes formal and informal communication (Daniels & Spiker, 1991). Besides, Longest and Young (2006) suggested that verbal and non-verbal communication is another form of meaning sharing. Formal and informal communication
Daniels & Spiker (1991) cited the differences between formal and informal communication. Formal communication is likely connects with relations of power and authority. In a...
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