Topics: Leadership, Management, Charismatic authority Pages: 3 (701 words) Published: February 6, 2013
Observing Leadership at McDonald’s

McDonald’s is the most famous and largest fast food retailer in the world and we can easy to find the ways of this company to motivate their employees by leadership skills.

I have visited one of McDonald’s stores this week at Copenhagen. It is easy to find out that the line manager leads and in charge most of the work. For example, he is observed as a coach of the new or inexperience employee. He teaches the new comer how to use the machine to make the order with patience. Also, the manager on the one hand give different clear directions to the different employees what they need to do, on the other hand he motivates employees to work fast but with same quality during peak periods. Besides, even he is manager; he would express his real concern of his employees, which was not necessary in working environment. “ Are you ok? Have you see the doctor?” he asked when an employee was coughing.

It is a case of leadership because there is an “interpersonal process” between one person and a group (Jackson and Parry, 2011) with shared responsibility and value. It is easy to find some kinds leadership in the case.

Firstly, According to homepage of McDonald’s, their mission is to be the favorite place and way for every customer to eat with high quality food and superior service in a clean, welcoming environment every time(McDonald’s. n. d.). This clear mission and value make both manager and employees can work together to provide high quality service to customers.

In this case, manager gives different clear directions to the different employees what they need to do during peak periods and coach the new employee shows that he focuses on production and quality that leadership behavior reflects a task-oriented style for the all members. And, it shows that manager uses the position power to influence others.

Secondly, there is an obvious relationship between frontline manager and his subordinates, including cashiers and...
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