Le Club Accorhotels Loyalty
Accor Favorite Guest Business
la carte ibis
A|Club Favorite Guest
SMITH 5678 1
COMP 1 12345678
SMITH 5678 1
General terms and conditions
1. PROGRAM DESCRIPTION
The Le Club Accorhotels loyalty program (“Program”) offered by PROFID SAS (“Administrator”), the company that handles customer loyalty for hotels in the Accor Group, was created to enable Le Club Accorhotels program Members (“Member” or “Members”) to benefit from the advantages described below during their stays at Accor hotels participating in the Program and when making purchases at Program Partner establishments.
Membership in the Le Club Accorhotels program is only valid if allowed by the Member's country of residence. If not allowed, membership is null and void. 2. DEFINITIONS
Client: Person who has not yet accepted the Program’s General Terms and Conditions.
Advance: Exceptional cash advance authorized by some hotels; not eligible for earning points.
Frequent Flyer Program (FFP): Loyalty program offered by an airline company. Member: Client who has accepted the Program’s General Terms and Conditions. Partner: Company participating in the Le Club Accorhotels program, either by offering Le Club Accorhotels points to all Le Club Accorhotels Members who make purchases in the Partner’s own network, or by accepting Le Club Accorhotels rewards partners vouchers for purchases made in the partner’s own network, or both. Le Club Accorhotels point: A point represents a unit of value that corresponds to a monetary expense by the Member at a hotel or partner establishment participating in the program. Bonus points may also be offered by a specific hotel for special promotions.
Adjustment: Points credit following a claim by the Member or an error on the part of the Program.
Status: Membership level that defines a specific rate for earning points as well as advantages received at the hotel. The status depends on the frequency of stays (or the monetary amounts spent at hotels by the Member during a given period of time. Transaction: The act of crediting or debiting points from a Member’s account. 3. HOTELS PARTICIPATING IN THE PROGRAM
Establishments of the following brand hotels participate in the Program: Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles and Thalassa sea & spa, with some exceptions (notably ibis (excluding ibis budget) hotels in China outside Hong Kong).
See list of non-participating hotels
If a hotel leaves the Accor network or ceases to be a Participating Establishment after a reservation has been made, but before the Member’s actual stay, the Member does not earn Le Club Accorhotels points and does not benefit from any specific services or benefits at the hotel (including the use of Le Club Accorhotels rewards gift vouchers). In addition, special offers are no longer valid after the date at which the establishment leaves the Accor network or ceases its participation in the Program, even if the reservation was made before that date. If a Member is unjustly refused a credit of Le Club Accorhotels points or a specific advantage related to his or her membership, the responsibility of Accor is strictly limited to properly recording Le Club Accorhotels points on said Member’s account.
The Member must have an individual e-mail address in order to join the Program. The same e-mail address may not be used for two Members.
Program Members accept that these General Terms and Conditions are subject to modification, in whole or in part, at any time, and without notice. These General Terms and Conditions have been in effect since September 15, 2008 (latest update: May 2012).
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